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Where to find out more
Frequently Asked Questions

Please view the frequently asked questions (external website).

Useful publications

  • The Environment Agency publishes many useful guides (external website), including:

  • Living on the Edge (external website): An updated guide to the rights and responsibilities of a riverside owner

    • Floodline Information Pack (pictured)

  • Association of British Insurers:


 Floodline information pack
Useful contact numbers

Environment Agency

 Floodline 0845 988 1188
General Enquiries 08708 506 506
Environment Agency Emergency Hotline 0800 80 70 60
Thames Water (24-hour call centre) 08459 200800
Spelthorne Council
(Out of hours duty officer (for emergencies only)) 		01784 446 446

Useful Websites
Environment Agency
Thames Water
Department for Environment Food and Rural Affairs (DEFRA)
Association of British Insurers (ABI)