DIRECT DEBIT Please contact us if you wish to pay by direct debit. We will send you a direct debit instruction for completion and return. It will then be sent to your bank and payment will be collected on the agreed dates.
TELEPHONE OR INTERNET BANKING Most banks and building societies offer this service. To pay, please quote both your Customer and Invoice number. Payment is to be credited to Co-operative Bank Sort Code: 08-90-34 Account No. 61021934.
INTERNET, TOUCHTONE TELEPHONE PAYMENTS Payment by Debit or Credit Card can be made anytime day or night using the Councils Internet payment facility www.spelthorne.gov.uk/payments or by touchtone telephone using our lo-call number 0845 602 0727. Select ‘Sales Ledger Invoices’ from the list of options given. You will then be asked to enter your 17 digit reference number. This is made up of your Customer Number (six numerical digits) followed by a forward slash (/)and finally the Invoice Number (ten numerical digits) to form a seventeen digit reference i.e. 012345/0000567890. Touchtone users will be prompted to replace the forward slash with the star button (*) on the telephone keypad i.e. 012345*0000567890. Alternatively payment by telephone can be made by contacting a member of our Customer Services Team on 01784 451499 between 8am & 6pm Monday to Friday.
BY POST (Cheques Only) Please send the payment slip together with your cheque made payable to ‘Spelthorne Borough Council’ and crossed ‘A/C PAYEE ONLY’. Your payment should be sent to the Council's address as follows: - Cashiers Office, Spelthorne Borough Council, PO Box 290, Staines, Middx, TW18 1UX If a receipt is required, please send the complete form together with a stamped self-addressed envelope.
AT THE POST OFFICE OR PAYPOINT OUTLETS Payment can be made at most Post Offices by cash or cheque or Paypoint outlets by cash only if your invoice has a barcode printed on it. There is no fee for this service.
INSTALMENTS Arrangements can be made for this account to be paid by instalments. Please contact us on 01784 446216 for further details.
