Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

How we consult

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The Council uses a range of research and consultation methods to find out what residents think. These are just some of the ways we may ask for your views:

Surveys

We carry out a number of surveys including postal, face-to-face and telephone surveys.  Addresses are selected at random from a list of all households in the Borough.  This is why your neighbour may sometimes receive a survey from us, but you do not.

Wherever appropriate, we try to offer residents a choice of how to respond and often provide an opportunity to respond on-line. We do not however, carry out all our surveys on-line, as we do not wish to exclude the views of those that do not regularly use a computer.
View details of current surveys being carryied out here.
Focus groups

You may be approached, for example in the street, and asked whether you would be willing to take part in a focus group for us. These are assisted discussions with small groups of residents on a specific topic. We often ask an independent market research agency to run these for us and they may be held in someone's home. We require all companies we work with to adhere to the Market Research Society's Code of Conduct when approaching people, so that residents can be sure they are being approached about a genuine market research exercise.
Youth Council

Spelthorne's Youth Council is a forum of over 30 young people, aged from 11 to 19 from across the Borough. It is elected annually in October from an open youth consultation event called 'Your Shout'. We include the Youth Council in all relevant local consultations affecting young people and it has a direct influence over the future of local services for young people.

Spelthorne Business Forum

The Spelthorne Business Forum was established some years ago to boost communication between the business community and the Council. It meets several times a year with one or two guest speakers invited to give presentations on major issues affecting the Borough and the business community. If you are a local business in Spelthorne and you would like to find out more, you can contact Liz Phillis, Senior Committee Administrator on 01784 446276.
Publicising our consultation activities

We publicise all our new consultation activitiesis via our electronic newsletter. If you would like to receive this, you can register to do so by sending your details to news@spelthorne.gov.uk.




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