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Guide to information
The Council’s A-Z web page provides a guide to the information available and there is also a search facility to help you to find other information that may not be included in the A-Z. Some links are provided in this guide to help you but these are not necessarily comprehensive and therefore you should rely on the A-Z page or search facility.

The guidance below is intended to help you by giving some examples of the type of information that the Council routinely makes available.

Where a document is indicated within this guidance it will be the current version.

Who we are and what we do

The Council’s governing document

Information about the functioning and process of meetings (Council Meetings, Cabinet and other committees).

Information about decision-making and scrutiny

Information about the various departments of the Council

Contact details for Chief Executive, Deputy Chief Executive and Assistant Chief Executives.

Information about locations, opening time and contact details of the Council’s centres/buildings, which are there to enable public access Council services.

Currently elected councillors including party, membership of committees, addresses, telephone number and e-mail contacts.

Telephone numbers for customer contacts

Election results indicating the political composition of the Council

Information, for example, about the local strategic partnership.

What we spend and how we spend it

  • Financial statements, budgets and variance reports
The Council’s Statement of Accounts and budgetary reports

  • Capital Programme
The Capital Programme and Asset Management Plan.

  • Spending reviews
The Council’s Statement of Accounts and Committee Reports.

  • Financial audit reports
Audit Committee Reports

  • The member’s allowances scheme and allowances paid under it to councillors each year
For example basic and special allowances and Council's Statement of Accounts.

  • Staff allowances and expenses
Staff car allowance rates and subsistence rates as published by South East Employers.

Salary bands for all grades, including senior and chief officer grades.


  • Details of contracts currently being tendered
Advertised individually in accordance with the Council's Standing Orders for Contracts

  • List of contracts awarded and their value
Contracts awarded under the Public Contract Regulations 2006 as published in The Official Journal of the European Journal.  

The Contracts Register

  • District Auditor’s reports
Audit Committee Reports

  • Financial Statements for projects and events
The Council’s Statement of Accounts and Performance Management and Review Committee and Scrutiny Committee Reports

  • Internal financial regulations
Financial regulations under the Council’s standing orders, as contained in the Council’s constitution.

  • Funding and partnership arrangements
Detailed in Cabinet reports

What our priorities are and how are we doing

  • Annual Reports
The Corporate Plan

Strategies, business and service plan for departments and services including the
Community Plan, Procurement Strategy and Air Quality Strategy.


For example the Corporate Plan

Performance information including for example Comprehensive Performance Assessments,
The Corporate Plan and various strategies.


  • Strategies developed in partnership with other authorities
Joint Municipal Waste Strategy

  • Economic development action plan
Asset Management plan

The Council’s Forward Plan which details key decisions that the Council is going to take over a 25 month period

  • Capital strategy

Capital Programme and Asset Management Plan

Information about the Corporate Plan and progress on performance indicators

  • District auditor’s report on the best value performance plan and
    performance indicators

District Audit Reports

  • Comprehensive performance assessment
Information about the Comprehensive Performance Assessment

  • Inspection reports

Publically available inspection reports for example housing services and planning

  • Local Area Agreements

Partnership agreements made by the Council by working with various groups and partnerships in the public, private, voluntary, community and faith sectors.

For example key statistics by ward and town

  • Impact Assessments
Equality Impact Assessments; copies can be obtained by writing to Assistant
Chief Executive, Liz Borthwick


Customer Care Charters

  • Public service agreements
Local public service agreements administered by Surrey County Council

How we make decisions

Committee dates for current year

Public information on the Council’s decision recording system

Information on the Council’s Forward Plan and via public information on the Council’s decision recording system

Information on the Council’s Forward Plan and via public information on the Council’s decisionrecording system

Consultation papers or information, any summary of responses and the outcome of the consultation exercise.

Our policies and procedures

The Council’s constitution

For example Corporate Customer Charter and Housing Advice - our service commitment

  • Policies and procedures about the recruitment and employment of staff

For example employment information, current vacancies and equalities scheme

For example corporate customer charter and complaints policy

  • Records management and personal data policies
For example Data Protection Policy and Records Management Policy

For example licensing fees and charges, building control charges and local land charges.

Lists and registers

Available for inspection only

  • Public registers and registers held as public records
For example Register of Electors, Register of Premises Licences and Club Premises Licences and  Register of Hackney Carriage Drivers

  • Asset Registers and information asset register
Asset Management Plan
The Council does not have an information asset register

  • Register of councillors’ financial and other interests
Register of Members’ interests in accordance with Section 81 of the Local Government Act 2000.

  • Register of gifts and hospitality
For council staff at all levels

  • Highways, licensing, planning, commons, footpaths etc
Register of Premises Licences and Club Premises Licences, Register of Hackney Carriage Drivers and register of Planning Applications. For planning applications see the public access site

The register of electors and information about the register and where it can be inspected

Services provided by the Council

Details of all of the Council’s services can be found in the leaflet
A-Z guide to local services in Spelthorne

For example hackney carriage and private hire licensing, premise and club premise licensing and personal licensing

For example business services and advice in respect of financial support, property advice, business opportunities, recruitment of staff.

  • Services for other organisations
For example youth and voluntary organisations

  • Services for members of the public
Details of all of the Council’s services can be found in the Council’s
A-Z guide to local services in Spelthorne

For example licensing fees and charges, building control charges and local land charges fees.

  • Information to visitors to the area, leisure information, events, museums, libraries and archive collections
Information about local area

  • Leaflets, booklets and newsletters
Various leaflets and council publications available on-line, in Council Office and libraries etc.

  • Advice and guidance
For example advice on benefits and healthy living

Press statement and releases

For example election results, forthcoming elections and voting procedures