When you contact us about your housing options, homelessness and or threatened homelessness we will ask you for your personal details and the personal details for your household
This means that we need to provide you with certain information; this Privacy Notice (below) explains what happens to your information. You are also asked to read the Privacy Notice from the Ministry of Housing Communities and Local Government (MHCLG) about their research project on homelessness.
Spelthorne Borough Council (SBC) is the body exercising control over the purpose for which and the manner in which your personal data is processed.
Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB. Telephone: 01784 451499.
SBC has statutory duties on housing and homelessness set out in the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
Should you contact SBC about your housing options, homelessness or threatened homelessness, the personal data provided by you will be used:
The third parties and / or other agencies which we may contact for further information about your household, or refer you to for further support will depend on your personal situation, but may include:
This list is not exhaustive, and we may need to use your data to refer you to other third parties and / or other relevant agencies.
SBC has a legal basis in processing your data in this way without your explicit consent because we carry out a 'public task' (General Data Protection Regulations Article 6(1)(e)). This means that using your personal data, we will contact third parties to obtain and share information in order to comply with the statutory obligation of processing your housing and/or homelessness application. The processing of your personal data is necessary for SBC to comply with its legal obligations under the law on housing and homelessness.
For the purposes of housing and homelessness applications and approaches for advice on homelessness and housing options you are the applicant and are the source of the personal data about you and the members of your household.
Personal information about you relating to you and your household may also be gathered from other sources such as private sector landlords, housing associations, lettings agents, mortgage lending companies, friends and relatives you and your household may have been living with, health services, children, family and adult services, education services, Department of Work and Pensions, Housing Benefit and Council Tax services, Job Centre Plus, Ministry of Defence, the Police, prisons, probation and youth offending services, secure training units, employers, Citizens Advice and voluntary sector organisations. This list is not complete, and depending on what your circumstances we may collect data from other third parties.
Your data will be collected and processed by SBC staff involved in the administration and management of the housing register, homelessness, housing advice and options.
Information about you relating to your housing options, homelessness or threatened homelessness may be shared with third parties such as private sector landlords, housing associations, lettings agents, health services, children, family and adult services, education services, Department of Work and Pensions, Housing Benefit and Council Tax services, the Police, prisons, probation and youth offending services, Citizens Advice and voluntary sector organisations.
SBC is also required to provide MHCLG with your personal information for the purpose of evaluating and researching homelessness nationally. You can read thefor more information and an explanation for further details.
In addition, we take part in data matching exercises, for example under the National Fraud Initiative (NFI), to verify the information which you provide. The NFI is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud. SBC is required to participate in the NFI. We will also cross-check the information you provide with third party organisations for the purposes of fraud prevention, for example credit reference agencies or accredited contractors or organisations.
SBC will not transfer the personal data you have provided outside of the UK or European Union unless this is permitted in accordance with the Data Protection Act 2018.
The personal data you have supplied will be destroyed in accordance with our Data Retention Policy.
There is no statutory obligation on you to provide any personal data about you, however, if you do not, your application cannot be considered further.
The personal data provided by you may be used for automated decision making. However, this will only be the case if you are applying to join the Council's Housing Register.
Access to the Council's Housing Register is governed by the rules of the Council's . These rules have been built into our computer system to help us to and to make fair and consistent decisions in line with policy.
You have some specific rights in respect of your personal data. These may include some or all of the following rights to:
If you wish to exercise any of your rights under data protection laws, please contact the Data Protection Officer using the details above.
No. If SBC needs to inform recipients about any action it has taken under the Data Protection Act then it will do so by placing a Notice on SBC's website informing the public of any relevant changes.
If you are dissatisfied with how your personal data is processed by SBC, then please contact the Data Protection Officer in the first instance.
If you remain dissatisfied, you have the right to complain to the Information Commissioner who can be contacted at: Information Commissioner's Office, Wycliffe House, and Water Lane, Wilmslow, SK9 5AF.