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Flood recovery information

Updated: Thursday 3 April 2014

Help and discounts

ProblemResponsible Agency
Council TaxThree months Council Tax discount for Borough residents whose properties suffered flooding from 11 February. Call 01784 451499 or email
Business RatesThree months discount for flooded business premises - call or email as above. For businesses who need help and advice whether directly or indirectly affected by flooding please visit our 'Flooding - Support available for business' page or call 01784 451499
Voluntary Action in SpelthorneCan help residents and community groups to a variety of helpful organisations - go to or email or call 01784 465536
Repair and renewal grantsThese are available for households and businesses. To apply please visit our Repair and renewal grants page.
Better Neighbourhood GrantsContact yourlocal councillor for funding -
Runnymede and Spelthorne CABHardship help for residents can be applied for through the Flood Fund or Local Assistance Scheme - or call 01932 827187
Great Business ExchangeSupport for small businesses from a variety of larger organisations including Toshiba, Lloyds Bank etc -
Sport EnglandFunding for sports clubs and community organisations to repair damaged facilities - for details go to

Specialist support - The National Flood Forum

The National Flood Forum is a charity that raises the awareness of flood risk, helps people and communities to protect themselves and supports those who have endured the misery of flooding.

If you would like to speak to someone independent about support or advice, come along to the council offices 9am - 12.30pm Friday from the 11 April 2014. We initially plan to have the NFF with us for three weeks, however this will depend on demand.

01299 403055 or go to



Check with your insurers as to what can and cannot be removed. Flood damaged furniture can be taken to Charlton Lane Community Recycling Centre.


Sandbags can be taken to Charlton Lane tip in Shepperton TW17 8QA. Opening times are Monday to Friday 8am to 4.15pm and Saturday and Sunday 9am to 4.15pm.

You can store dry sandbags in a dry place in case they are needed in the future.

We do not advise storing wet sandbags, particularly those that have been in contact with flood water. Care should be taken.

Any remaining requests for sandbag collections can be made via Surrey County Council until the Friday 28 March 2014.  SCC have advised that it is likely to take at least two more weeks to collect all sandbags that had been issued across Surrey.  Residents are advised to log their collection requests, but to be patient after the request has been made as collections may take a couple of weeks.

Street cleaning and parks

These are being cleaned and cleared as fast as possible.

The Lammas in Staines-upon-Thames has been cleaned and is now open.

The play area at Laleham is still closed as it is still very muddy and will need to be jet washed.

The play area at the Old Bathing Station, Sunbury-on-Thames will be disinfected and cleaned off this week and should then reopen.

Damage to road surfaces

Surrey County Council need to know where there are urgent defects. You can call them on 0345 009 009 or report them on the Surrey County Council's website.

Rogue Traders

Don't be pressurised into agreeing to work proposed by someone who arrives, unannounced, on your doorstep. Check with Surrey Trading Standards if in doubt.

Surrey Flood Recovery Appeal

The Community Foundation for Surrey has launched a Surrey Flood Recovery Appeal to ease the immediate difficulties people are facing following the devastating floods and to support the recovery of local communities over the coming weeks and months.


The Community Foundation for Surrey is working with Runnymede and Spelthorne Citizens Advice Bureau (CAB) to support individuals in Runnymede and Spelthorne affected by the flooding. Spelthorne Borough Council is supporting this scheme and has made additional funding available for Spelthorne residents.

Individuals in need of support can call the CAB helpline (tel: 01932 827187) for more information and to apply for assistance. Priority will be given to the most vulnerable and isolated, including older people, people with disabilities, people on low incomes and families with young children.

Community and Voluntary Groups

The Community Foundation for Surrey is also awarding grants to community and voluntary groups assisting in the flood recovery effort, and enabling the continuation of services to vulnerable people in affected areas. Information about how the funding is distributed is available at: or groups wishing to apply can call the Foundation on 01483 409230.

How to donate

People who would like to support the appeal can do so by visiting: or by sending a cheque made payable to 'Surrey Flood Recovery Appeal' to:

Community Foundation for Surrey
1 Bishop's Wharf
Walnut Tree Close
Surrey GU1 4RA

Alternatively, donations to Spelthorne Borough Council's Flood Relief Fund can be made by telephoning Customer Services on 01784 451499, or in cash at the Council Offices, or by cheque payable to Spelthorne Borough Council Flood Relief.