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Single non emergency number
101 to be the new single non-emergency number

101 is to be the new telephone number for the public to secure advice and action on community safety and anti-social behaviour issues.  It will operate across the Country from 2008.

The Single Non-Emergency Number (SNEN) was announced by the Home Office and the communications regulator Ofcom following a consultation exercise and will radically change the way that people access services.

The service is designed to improve the delivery of non-emergency services by ensuring a better co-ordinated response by local agencies, while freeing up the 999 service to handle emergency incidents.

It will be provided by local authorities and police forces working together to deliver services and handle calls. The new three-digit number will initially be launched in five areas and will be rolled out across England and Wales by 2008.

The 101 service has been set up to give the public direct access to the services they want. The initial scope of the service has been developed through research with the general public, and in consultation with local authority and police force partnerships.

The core service will cover:

  • Vandalism, graffiti and other deliberate damage to property;
  • Noisy neighbours;
  • Intimidation and harassment;
  • Abandoned vehicles;
  • Rubbish and litter, including fly tipping;
  • People being drunk or rowdy in public places;
  • Drug related anti-social behaviour and
  • Street lighting.
Following wide consultation with stakeholders, industry and experts and research with the general public, it has been decided that calls to 101 will be charged at a fixed rate of ten pence per call whether from landlines or mobiles.

8 March 2006