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Local and national health contacts and helplines

NHS Surrey (external website)
Local GPs, dentist, emergency health care, hospitals, pharmacies and opticians
Sexual Health Advice for Young People
Sexual Health and Family Planning Clinics
Sexually Transmitted Infections
Advice Regarding HIV and Aids
Domestic Violence
Need Someone to Talk Too?
Alcohol, Drugs and Smoking Helplines  
Vaccinations
North Surrey Primary Care Trust Compliments Complaints and Advice Services

Useful health contacts

Local GPs and dentists emergency health care, hospital, pharmacies and opticians

Find your local GP, dentist, emergency health care, hospital, pharmacies and opticians by entering your postcode into the NHS website (external link).

NHS Direct 0845 4647 (24 hour nurse led help line providing confidential healthcare, advice and information)

Sexual health advice for young people

Services include the morning after pill, pregnancy testing, pregnancy advice and sex related advice. Help is offered in the strictest confidence. Ask for Dorrie Preece.

Stanwell Young People's Advisory Service (for men and women under 24)
St David's Health Centre
Hadrian way
Stanwell
Telephone 01784 883994.
Mondays 5-7pm. (No need to make an appointment).

Services include advice on, and supplies of all methods of contraception including : free condoms, sex related advice, emergency contraception (morning after pill) and pregnancy testing.

Spelthorne Teenage Sexual Health Clinic
95 Stanwell Road
Ashford
Telephone 01784 253565.
Tuesdays 4-6pm (No need to make an appointment).

Services include the morning after pill, pregnancy testing, pregnancy advice, sex related advice and contraception.

Project Outreach Worker for young people in Spelthorne and Runnymede (For sexual health information and advice)

Telephone 01784 883723 (24hr answer machine).

A full list of sexual health services for young people in West Surrey is available from the following website www.cybershs.co.uk (external website).  

www.lovelife.uk.com (external website) - This site answers questions on safer sex, HIV/AIDS and other sexually transmitted infections, and sexual health (GUM) clinics.

SEXWISE (7am –midnight 7 days a week) If you are under 18 and need advice about sex or contraception phone The call is free and confidential. Call 0800 282930 or visit the website on www.ruthinking.co.uk (external website).  People with hearing impairments can phone 0800 3281651

Sexual health and family planning clinics

Family planning clinics are free and confidential to both men and women of all ages. They offer advice and provide supplies of all methods of contraception, including free condoms, emergency contraception, pregnancy testing and sex related advice. Please phone before visiting to confirm opening times. To find you nearest clinic go to the Family Planning Association website (external website)

Sexually transmitted infections

If you have any worries about having unprotected sex and sexually transmitted disease you can contact a health advisor based at a Genito-urinary Medicine Clinic (GUM clinic). These clinics are also known as sexually transmitted infection clinics. They offer free confidential advice, counselling and treatment of all sexually transmitted infections and other genital conditions. Pre and post HIV counselling and HIV tests are available. Emergency contraception is also available from these clinics. You can book yourself and appointment and do not need to see your doctor first. Confidentiality is guaranteed by law in GUM/STI clinics and no information about you is passed out of the clinic without your permission. To find you nearest clinic go to the Family Planning Association website (external website)
Advice on HIV and AIDS

  • RAFT (Surrey) offers confidential support to anyone infected or affected by HIV/AIDS including partners, family members or carers.  Telephone 01784 446364
    Community Link
    Knowle Green
    Staines
    TW18 1XA
  • Ninette Fitzgerald (Clinical Nurse Specialist HIV and AIDS).  Ninette offers support and advice to people affected by HIV.  She also offers advice on sexual health services.  
    Staines Health Centre
    Knowle Green
    Staines
    TW18 1XD
  • National AIDS Helpline Confidential 24 hour service (will not be shown on the phone bill), to give support, advice and information on HIV/AIDS and sexually transmitted infections.
    0800 567123 (Freephone)
  • www.tht.org.uk (external website) - (Terence Higgins Trust) Provides support if you are living with HIV, know someone who is, or think you might be at risk of HIV.
Need someone to talk to?

Youth Counselling Service

A free and confidential short term counselling service for young people age 12-24 in West Surrey and the Rushmoor area of Hampshire. Counselling is available for various issues including relationships, families, drugs, pregnancy, sexuality, stress, bullying, feeling low, depression or anything else that worries you. The service is provided by the Health Promotion Service.

You can contact the Youth Counselling Service by phoning 0845 600 2516. If there is no one in the office there is an answer phone, or e-mail youthcounselling@gwpct.nhs.uk or visit their website (external website).

Other useful numbers

  • Parentline 0808 8002222
  • Rape Crisis 01256 840224
  • Eating Disorders Association youth line 0845 6347650
  • Eating Disorders Association 0845 6341414
  • Childline 0800 1111
  • Samaritans 08457 909090 or 01932 844444, www.samaritans.co.uk (external website)
Teenage help and advice

Confidential help and advice for those aged 13 to 19 from nurses, CAMHS (child and adolescent mental health services) and Connexions Advisers. Come along to the Staines Connexions Centre, 5a Thames Street, Staines TW18 4SD (opposite Debenhams) or ring 01784 455081.  

Contact numbers for those experiencing domestic violence

  • North Surrey Domestic Violence Outreach Service - 01932 260690
  • North Surrey Police - Vulnerable Person's Unit - 01932 205548
  • Surrey Women's Aid 24hr helpline - 08457 023468
  • Refuge 24hr helpline - 0870 5995443
  • Staines Victim Support - 01784 446202
Alcohol, drugs and smoking helplines

Drugs

If you'd like friendly, helpful advice about drugs and how they affect you, or if you or someone you care about has a drug problem, visit www.talktofrank.com (external website) or call 0800 77 66 00.

Release 0845 4500 215 - drugs in schools helpline, for pupils, parents and teachers.

Families Anonymous 0845 1200 660 – find self-help groups around the country for families and friends of people who have a drug-related problem.

Alcohol

  • http://www.wrecked.co.uk/ (external website) - Excellent information about all issues relating to alcohol, including safety and safe limits.
  • Al-Anon Family Groups 020 7403 0888 - For the families of people with drinking problems.
  • Alateen Groups 020 7403 0888 - For teenagers in families where someone has a drinking problem.
  • Drinkline 0800 917 8282 All calls are free.
    For free confidential information help and advice if you are worried about a young person drinking, the drinking of someone else in the family or your own drinking.

    Drinkline(National Alcohol Helpline)
    c/o Healthwise Cavern Court
    8 Matthew Street
    Liverpool
    L2 6RE
    Telephone: 0800 917 8282 (Freephone)
    Fax: 0151 227 4019
    Days: Monday - Friday 9.00am - 11.00pm. Saturday and Sunday.
  • www.alcoholconcern.org.uk (external website).  Alcohol concern is the national agency on alcohol misuse.  They work to reduce the incidence and costs of alcohol related harm and to increase the range and quality of services available to people with alcohol-related problems.
  • http://units.nhs.uk/ (external website) - Find out the recommended daily limits.
  • www.drinkaware.co.uk (external website) - Drinkaware highlights the dangers of alcohol misuse through innovative and challenging campaigns online, in print and in communities countrywide

Smoking

Vaccinations

Information regarding vaccinations are available from www.nhsdirect.nhs.uk (external website) or by calling 0845 4647. Your Health Visitor, Practice Nurse or General Practitioner will also be able to provide information.

Complaints

If you have a complaint to make about the service provided by the NHS Surrey please visit the complaints section of their website (external website).