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Local and national health contacts and helplines

North Surrey Primary Care Trust
Local GP's and Dentists
Local Hospitals
NHS Walk-In-Centres
Sexual Health Advice for Young People
Sexual Health and Family Planning Clinics
Sexually Transmitted Infections
Advice Regarding HIV and Aids
Domestic Violence
Need Someone to Talk Too?
Alcohol, Drugs and Smoking Helplines  
Vaccinations
North Surrey Primary Care Trust Compliments Complaints and Advice Services

Useful health contacts

Local GPs and dentists/

A list of local GP's and dentists is available from the Primary Care Agency
The Primary Care Agency
187 Ewell Road
Surbiton
Surrey
KT6 6AU
Tel 0208 335 1400  

Local hospitals

Ashford and St Peters Hospitals NHS Trust
Ashford Hospital
London Road
Ashford
TW15 3AA
Tel 01784 884488

St Peters Hospital
Guildford Road
Chertsey
Surrey
KT16 OPZ
Tel 01932 872000

NHS walk in centres

NHS walk-in-centres provide treatment for minor injuries and minor health ailments.  You don't need an appointment and will be seen by an experienced NHS nurse.

Ashford NHS Walk-in-Centre
Ashford Hospital
London Road
Ashford
TW15 3AA
Tel 01784 884488

There will be a nurse-led walk in service between 7am and 10pm and the Primary Care Thamesdoc Service from 7.30pm to 8am.

Weybridge NHS Walk-in-Centre
Weybridge Community Hospital and Primary Care Centre
22 Church Street
Weybridge
Surrey
KT13 8DY
Tel 01932 826013
Monday to Friday 7am-7pm
Weekends and Bank Holidays 9am-3pm

Woking NHS Walk-In-Centre
Woking Community Hospital
Heathside Road
Woking
Surrey
GU22 7HS
Tel 01483 776080
Monday to Friday 7am-10pm
Weekends and Bank Holidays 9am-7pm

NHS Direct 0845 4647 (24 hour nurse led help line providing confidential healthcare, advice and information)

Sexual health advice for young people

Services include the morning after pill, pregnancy testing, pregnancy advice and sex related advice. Help is offered in the strictest confidence. Ask for Dorrie Preece

Stanwell Young People's Advisory Service (for men and women under 24)
St David's Health Centre
Hadrian way
Stanwell
Middlesex
Tel 01784 883994.
Mondays 5pm - 7pm. (No need to make an appointment).

Services include advice on, and supplies of all methods of contraception including : free condoms, sex related advice, emergency contraception (morning after pill) and pregnancy testing.

Spelthorne Teenage Sexual Health Clinic
95 Stanwell Road
Ashford
Middlesex
Tel 01784 253565.
Tuesdays 4 - 6pm (No need to make an appointment).

Services include the morning after pill, pregnancy testing, pregnancy advice, sex related advice and contraception.

Project Outreach Worker for young people in Spelthorne and Runnymede (For sexual health information and advice)

Tel 01784 883723 (24hr answer machine).

A full list of sexual health services for young people in West Surrey is available from the following website www.cybershs.co.uk.  

www.lovelife.uk.com This site answers questions on safer sex, HIV/AIDS and other sexually transmitted infections, and sexual health (GUM) clinics.

SEXWISE (7am –midnight 7 days a week) If you are under 18 and need advice about sex or contraception phone The call is free and confidential. Call 0800 282930 or visit the website on www.ruthinking.co.uk.  People with hearing impairments can phone 0800 3281651

Sexual health and family planning clinics

The following family planning clinics are free and confidential to both men and women of all ages. They offer advice on, and provide supplies of all methods of contraception, including free condoms, emergency contraception, pregnancy testing and sex related advice. Please phone before visiting to confirm opening times.

Staines Health Centre
Knowle Green
Staines
TW18 1XD
Tel 01784 883675 (number available at clinic times only).
Thursday 6pm-8pm.

St David's Health Centre
Hadrian way
Stanwell
Middlesex
Tel 01784 883994.
Tel 01784 883994.
Tuesdays 9.15am-11.15am.

Sunbury Health Centre
Green Street
Sunbury
Tel 01932 713399.
Tel 01932 713395 (during clinic times)
Tuesdays 1pm-3pm and Wednesdays 6pm-8pm.

Manor House Health Centre
Manor Lane
Feltham
Tel 0208 321 3760 (during clinic times)
Monday 6pm-8pm
Tuesday 1.15pm-3.15pm
Wednesday 6.30pm-8.30pm
Friday 1pm-3pm

Bedfont Clinic
Imperial Road
Bedfont
Tel 0208 321 3892 (during clinic times)
Tuesday 6.30pm-8.30pm
Thursday 1pm-3pm

Walton Health Centre
Rodney Road
Walton upon Thames
Tel 01932 228999 (during clinic times)
Alternate Weds 9.30am-11.30am
Friday 9.30-11.30am

Weybridge Health Centre
Minorca Road
Weybridge
Tel 01932 826082 (during clinic times)
Wednesday 5pm-7pm
Friday 9.30am-11.30am

Sexually transmitted infections

If you have any worries about having unprotected sex and sexually transmitted disease you can contact a health advisor based at a Genito-urinary Medicine Clinic (GUM clinic). These clinics are also known as sexually transmitted infection clinics. They offer free confidential advice, counselling and treatment of all sexually transmitted infections and other genital conditions.  Pre and post HIV counselling and HIV tests are also available.  Emergency contraception is also available from these clinics.  You can book yourself and appointment and do not need to see your doctor first. Confidentiality is guaranteed by law in GUM/STI clinics and no information about you is passed out of the clinic without your permission.

The local clinics are as follows:-
Blanche Heriot Unit
St Peter's Hospital
Chertsey
Tel 01932 722669 (Appointments)
01932 722390 (AdviceLine)
Monday 10.00 – 2.30pm
Tuesday 10.00 – 2.30pm
Thursday 2.30pm – 6.00pm
Friday     10.00am-12.00 midday

GUM Clinic
West Middlesex Hospital
Twickenham Road
Isleworth
Middlesex
Tel 0208 565 5718
All sessions walk in for men.  For the first appointment they must attend at least ½ hour before the end of the session.
Ladies - by appointment only
GUM
Monday 9.00am-12.00midday and 2.00pm-6.00pm
GUM
Tuesday 2.00pm-6.00pm
Family planning only
Wednesday 1.30pm-3.30pm
GUM ladies only
Thursday 9.30am-12.00 midday
GUM
Thursday 2.00pm-4.30pm
GUM
Friday 9.00am-12.00midday

Farnham Road Hospital
Guildford
Tel 01483 573852 (appointments and results)
01483 537007 (advice and information)

Frimley Park Hospital
Portsmouth Road
Frimley
Tel 01276 604105

Advice on HIV and AIDS

RAFT (Surrey) offers confidential support to anyone infected or affected by HIV/AIDS including partners, family members or carers.  Tel 01784 446364
Community Link
Knowle Green
Staines
TW18 1XA
Ninette Fitzgerald (Clinical Nurse Specialist HIV and AIDS).  Ninette offers support and advice to people affected by HIV.  She also offers advice on sexual health services.  
Staines Health Centre
Knowle Green
Staines
TW18 1XD

National AIDS Helpline Confidential 24 hour service (will not be shown on the phone bill), to give support, advice and information on HIV/AIDS and sexually transmitted infections.
0800 567123 (Freephone)

www.tht.org.uk (Terence Higgins Trust) Provides support if you are living with HIV, know someone who is, or think you might be at risk of HIV.

Need someone to talk to?

Youth Counselling Service

A free and confidential short term counselling service for young people age 12-24 in West Surrey and the Rushmoor area of Hamshire. Counselling is available for various issues including relationships, families, drugs, pregnancy, sexuality, stress, bullying, feeling low, depression or anything else that worries you. The service is provided by the Health Promotion Service.

You can contact the Youth Counseling Service by phoning 0845 600 2516. If there is no one in the office there is an answephone, or contact by email youthcounselling@gwpct.nhs.uk

Other useful numbers

Parentline 0808 8002222

Rape Crisis 01256 840224

Eating Disorders Association youth line 0845 6347650

Eating Disorders Association 0845 6341414

Childline 0800 1111

Samaritans 08457 909090 or 01932 844444
www.samaritans.co.uk

Contact numbers for those experiencing domestic violence

North Surrey Domestic Violence Outreach Service - 01932 260690
North Surrey Police - Vulnerable Person's Unit - 01932 205548
Surrey Women's Aid 24hr helpline - 08457 023468
Refuge 24hr helpline - 0870 5995443
Staines Victim Support - 01784 446202

Alcohol, drugs and smoking helplines

Drugs

The Engage Project (Drugs) - Word document

If you'd like friendly, helpful advice about drugs and how they affect you, of if you or someoneyou care about has a drug problem, visit http://www.talktofrank.com/ or call 0800 77 66 00 now

Release 0808 8000 800 Drugs in schools helpline, for pupils, parents and teachers.

Families Anonymous 020 7498 4680 Self-help groups around the country for families and friends of people who have a drug-related problem.

Alcohol

http://www.wrecked.co.uk/ Excellent information about all issues relating to alcohol, including safety and safe limits.

Al-Anon Family Groups 020 7403 0888

For the families of people with drinking problems.

Alateen Groups 020 7403 0888

For teenagers in families where someone has a drinking problem.

Drinkline 0800 917 8282 All calls are free. For confidential information help and advice if you are worried about a young persons drinking, the drinking of someone else in the family or your own drinking.

Drinkline(National Alcohol Helpline)
c/o Healthwise Cavern Court
8 Matthew Street
Liverpool
L2 6RE
Telephone: 0800 917 8282 (Freephone)
Fax: 0151 227 4019
Days: Monday - Friday 9.00am - 11.00pm. Saturday and Sunday.

www.alcoholconcern.org.uk.  Alcohol concern is the national agency on alcohol misuse.  They work to reduce the incidence and costs of alcohol related harm and to increase the range and quality of services available to people with alcohol-related problems.

Smoking

Local Smoking Cessation Service

Advice, information and support to stop smoking

NHS Smoking helpline 0800 169 0 169

Smokers Helpline

For friendly help and advice on stopping smoking phone :-
Quitline on 0800 00 22 00 (9am to 9pm everyday)

Vaccinations

Information regarding vaccinations are available from www.nhsdirect.nhs.uk or by calling 0845 4647. Your Health Visitor, Practice Nurse or General Practitioner will also be able to provide information.

Compliments, complaints and advice

If you have a compliment or complaint to make about the service provided by the North Surrey Primary Care Trust. Please contact 01932 723855

The Patient Advice and Liaison Service (PALS) is a service provided by the North Surrey Primary Care Trust to provide advice to patients relatives or carers regarding problems or concerns they may have when using health services - Contact 01932 722405
or pals@nsurreypct.nhs.uk

Contact
Lisa Stonehouse - 01784 446431