Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Payment facilities

This section gives a summary of our current payment methods. Obviously a general guide can only be given here as not all options are available to every service. You can obtain more information by using the links to the individual services or contacting the individual service or Customer Services. Direct Debit Customers who have received a Council Tax, Business Rate or Council Invoice can normally opt to pay by Direct Debit. You cannot forget to pay your bill if you have a direct debit instruction in place for payment and you can benefit from a choice of three payment dates for Council Tax and two for Business Rates. For further details please refer to the information which accompanies your bill or see the links below for the link to Business Rates and Council Tax web pages Internet, Telephone and Touchtone telephone payments These options are available for all services where you receive a bill or invoice. Payments for Parking Fines and Hall and Football Pitch Bookings can also be made using these facilities. Payment by Debit or Credit Card can be made using the Councils Internet Payment Facility or by touchtone telephone using our lo-call number 0845 602 0727 anytime day or night. Alternatively payment by telephone can be made by contacting a member of our Customer Services Team on 01784 451499 between 8am and 6pm Monday to Friday. Please note that a fee is payable for payments by Credit Card for Council Tax and Business Rate as follows:- 2.6% for payments via internet or by telephone to an operator
2.3% for payments via touchtone telephone If you use a service where a bill or invoice is not normally sent it may be possible to pay by Debit or Credit card by post or by phone. If available, details will be sent to you with the request for payment. It is now possible to apply for or order various Council services and pay for them online via our On-Line Services page Go to Online Payments By post (cheques only) Cheques should be made payable to Spelthorne Borough Council and crossed A/C Payee Only. Please write any reference that you have been given on the back of the cheque and send it to the Councils address as follows:- Cashiers Office, Spelthorne Borough Council, PO Box 290, Staines, TW18 1UX No receipt will be issued unless you send your bill/invoice/payment record or request together with a stamped self-addressed envelope. Please note that post-dated cheques cannot be accepted Alternatively cheque payments can be posted in either the external letter box at the Council Offices or in the internal box which can be found in the main reception area. Please do not send cash by post or post cash in the external or internal letter boxes at the Council Offices At the Post Office or Paypoint Outlets If your bill or invoice has a barcode on it then you can use this option at any Post Office by cash or cheque or Paypoint Outlets by cash only. There is no fee for this service. Full list of local Post Offices and Paypoint Outlets By automated payments (BACS) or Standing Order From Your Bank Account You will need to obtain the necessary forms from your bank, instructing them to pay Spelthorne Borough Council. Our bank details are supplied with your invoice or bill and can be obtained from the individual service on request. Useful links Council Tax
Business Rates
Sales Ledger
Paypoint Website
Online Payments Top of Page

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