IntroductionSpelthorne Borough Council welcomes enquiries about its activities and routinely publishes a great deal of information. The Freedom of Information Act 2000 requires all public authorities to operate in a very open way so that they can be seen to be trustworthy and accountable. You may be able to find the information you need yourself, through the Council's Publication Scheme or elsewhere on our website. You are recommended to use the Site Search and/or A-Z Index after 1 January 2005.However, if you can't find what you are looking for after 1 January 2005 please e-mail the Freedom of Information Officer. Once received, an acknowledgement will be sent to you.TimescaleSpelthorne Borough Council will respond to your request within 20 working days. ExemptionsShould we be unable to supply anything you request, we will explain the reasons to you.Contacting the CouncilIf you wish to contact the Council about your information request after it has been submitted (however you have submitted that request), please e-mail foi@spelthorne.gov.uk or write to the address given below.ChargesThere are no charges for requests that involve less than £450 of staff time. Postage and printing charges may apply, but the Council will inform you of these charges in advance. This will give you the option to confirm your request or not to proceed if you do not want to pay any charges. For further information on FOI and other Council fees and charges please see Fees and Charges Guide (Pdf 1.3mb).AppealsShould you be unhappy with the way in which your request has been dealt with, the reasons given for being unable to supply information, or any other aspect of the way the Council is responding to Freedom of Information, please use our Complaints Procedure.The appeals procedure will be explained to you, including your right to refer matters to the Information Commissioner.Other Enquiries or Comments If you have any other comments, please select the kind of feedback or contact you wish to make so that we can deal with it in the most appropriate way.....
General Enquiries - To ask about any aspect of the Council or its services or to request information about the borough in general.
General comments, compliments or complaints - Comments, Compliments and Complaints - We want to provide services in a friendly, helpful and efficient way. Your praise and your criticisms are equally valued in helping us plan for the future. Spelthorne Council employees work hard to provide high quality services. To help us do this, we would like to hear your views on the services you use.
Feedback on the website - Use this section to let us know what you think of the Spelthorne website, or if you have any ideas on how it could be made more useful for you.
