Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Website satisfaction survey January 2006 to January 2007

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January to June 2006 July to December 2006 January 2007
2006 Jan Feb Mar Apr May Jun
Sample size 70 169 61 48 200 168
Yes answers Did you find the information you were looking for? 50% 44% 54% 60% 52% 55%
Likely or fairly likely If you were looking for similar information again, how likely would you be to check this website first? 81% 77% 73% 87% 80% 76%
Extremely or Fairly satisfied Finding your way around the site in general 59% 64% 61% 69% 66% 67%
Ease of finding the specific information you wanted 45% 45% 54% 58% 53% 53%
Clarity of information 54% 54% 55% 60% 56% 61%
Quality of content 52% 53% 59% 59% 60% 58%
Quantity of content 50% 47% 52% 57% 55% 56%
General look and feel of site 56% 60% 59% 68% 62% 59%
Search facility 50% 43% 58% 60% 54% 51%
2006 Jul Aug Sep Oct Nov Dec
Sample size 154 185 146 178 163 127
Yes answers Did you find the information you were looking for? 54% 54% 55% 53% 49% 67%
Likely or fairly likely If you were looking for similar information again, how likely would you be to check this website first? 80% 75% 74% 73% 72% 80%
Extremely or Fairly satisfied Finding your way around the site in general 66% 76% 67% 65% 67% 72%
Ease of finding the specific information you wanted 57% 57% 52% 53% 54% 59%
Clarity of information 65% 65% 61% 56% 60% 65%
Quality of content 58% 59% 58% 57% 61% 61%
Quantity of content 53% 56% 56% 51% 59% 59%
General look and feel of site 61% 63% 55% 57% 64% 63%
Search facility 50% 51% 45% 48% 51% 46%
2007 Jan
Sample size 182
Yes answers Did you find the information you were looking for? 55%
Likely or fairly likely If you were looking for similar information again, how likely would you be to check this website first? 76%
Extremely or Fairly satisfied Finding your way around the site in general 71%
Ease of finding the specific information you wanted 59%
Clarity of information 63%
Quality of content 60%
Quantity of content 57%
General look and feel of site 61%
Search facility 49%
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