Complaints and Suggestions Personal Searches What are Local Authority Searches? Where is the Local Land Charge Section? Who deals with Commons Registration Searches? Who deals with drainage enquiries? Complaints and Suggestions If you use the Local Land charges services and have any problem or complaint, please let us know so we can try to put things right. Knowing when something goes wrong helps us to improve our service by making sure it cannot happen again. Forms you can use to make a suggestion / complaint are available from the Main Reception at the Council Offices in Knowle Green or via our web site Suggestion / Complaints Procedures. We have for some years actively consulted our customers about our standards and quality of service through our annual customer satisfaction survey. We encourage constructive criticism and take on board, wherever possible, our customers wishes.Should you have any queries relating to the above, please contact Customer Services on 01784 451499, e-mail customer.services@spelthorne.gov.uk Personal Searches Access and Fee information for Personal Searchers - CON29R (Pdf 54kb) What are Local Authority Searches? Whenever you buy a property in Spelthorne you need to make a search, which is sent to the Local Authority, normally via a solicitor acting on your behalf. This is to ensure that you are aware of any local matters affecting the property you are buying so that there are no hidden surprises .The search will form two parts
The first part is called the LLC1, this deals with information from the Local Land Charges register which deals with all the registerable charges, i.e. financial charges, improvement grants, tree preservation orders, Planning Agreements and Enforcement Notices, Conditional Planning Consents, Smoke Control Orders and Buildings of Special Architectural and Historic Interest.
The second part is the CON29R, this deals with supplementary information held by the Local Authority. The information is very comprehensive and provides essential answers about the property, such as;
- there going to be a major highway running through the property? - the road in front of the property maintained at public expense or will you have to maintain it? - there a contravention in relation to a building Regulation affecting the property?In fact there are fifty-seven replies to standard questions given in the CON29R. There are also optional enquiries (CON29O form) that we can reply to if you want more information.The Law Society, which regulates solicitors, encourages the use of official searches and considers that alternative personal searches of the statutory register, disclosing only limited information, should only be undertaken with the approval of the client when time does not permit official searches. You are advised to confirm with your solicitor that an official search has been undertaken and to inspect the Certificate of Official Search. You will be able to recognise an official search of this local authority as it will carry the official Spelthorne logo and be signed by an official signatory of the Council’s Legal Services. Where is the Local Land Charge Section? The Local Land Charges Section is within the Council’s Corporate Governance.Contact details:Local Land Charges Council Offices Knowle Green Staines TW18 1XB
The offices are open 8.45am to 5pm Monday to Thursday and 8.45am to 4.45pmon Friday. Who deals with Commons Registration Searches? This question is now part of the CON290 form sent to us initially and answered by Surrey
County Council. Who deals with drainage enquiries? Thames Water Utilities looks after the network of public sewers in Spelthorne. A separate Search must be sent to them. Contact details are as follows:-Thames Water Utilities PO Box 3189 Slough SL1 4WWDX 151280 SLOUGH 13Website: www.twsearches.co.ukResidential conveyancing tel: 0118 923 6656Commercial conveyancing tel: 0118 923 6652Fax: 0118 923 6657 Graphical Version l
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