Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Animal boarding establishments licence

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Licence summary To run a boarding kennel or cattery, you need a licence from the local authority. The number of dogs and cats that may be accommodated will be specified on the licence along with other specific conditions.
Eligibility criteria A local authority may authorise an officer, veterinary surgeon or practitioner to inspect licensed premises.An applicant must not be disqualified from any of the following at the time of the application:
  • keeping an animal boarding establishment
  • keeping a pet shop under the Pet Animals Act 1951
  • keeping animals under the Protection of Animals (Amendment) Act 1954
  • owning, keeping, being involved in the keeping or being entitled to control or influence the keeping of animals, dealing in animals or transporting or being involved in the transportation of animals under the Animals Welfare Act 2006
  • owning, keeping, dealing in or transporting animals under the Animal Health and Welfare (Scotland) Act 2006. In Scotland an applicant must also not be disqualified from working with, using, driving or riding animals, providing services to animals that would involve taking possession of them, taking possession of an animal to carry out any of the activities listed or taking charge of animals for any other purpose
Regulation summary A summary of the regulation relating to this licence (external website)Fees will be payable for applications and conditions may be attached.
Application Evaluation Process The following criteria will be considered when the application is being evaluated:
  • that the animals will be kept in suitable accommodation at all times. Suitable accommodation takes into account the construction and size of the accommodation, the number of animals to be housed in it, facilities for exercising the animals, cleanliness and temperature, lighting and ventilation provisions
  • that suitable food, drink and bedding materials will be provided and that the animals are exercised and visited regularly
  • that steps are taken to prevent and control the spread of disease among the animals and that isolation facilities are in place
  • that adequate protection is provided to the animals in the case of fire and other emergencies
  • that a register is kept. The register should contain a description of all animals received, their arrival and departure date and the name and address of the owner. The register should be available to be inspected at any time by a local authority officer, veterinary surgeon or practitioner
Will Tacit Consent Apply? No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it. You can do this online if you applied through the UK Welcomes service (external website) or use the contact details below.
Apply online Apply to run an animal boarding establishment (external website)Tell us about a change to your existing circumstances (external website) Renew your licence to run an animal boarding licence (external website)Please contact your Local Authority in the first instance
Failed application redress Any applicant who is refused a licence can appeal to their local Magistrates' court or, in Scotland, to their local Sheriff.Please contact your Local Authority in the first instance.
Licence holder redress Any licence holder who wishes to appeal against a condition attached to their licence can appeal to their local Magistrates' court or, in Scotland, to their local Sheriff.
Consumer complaint We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct (external website) will give you advice. From outside the UK contact the UK European Consumer Centre (external website) e.g. about noise, pollution, etc. Also should one licence holder complain about another.
Trade Associations Pet Care Trust (PCT) (external website)Royal College of Veterinary Surgeons (external website)
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