The Council has had the bins 'chipped' at the outset. The chip carries a unique reference number, similar to a barcode, that can identify the bin should it go missing.
What happens if my bin gets damaged?
A new bin will be supplied free of charge if the damage is the fault of the Council.
Where should I leave my bin?
On the kerbside by 6am on the scheduled day of collection
What if I can’t move my bin?
If you already have help with your bin collection, this service will continue. If anyone feels they have a physical problem with moving their bins, they should call 01784 451499 for a visit.
I live in a terraced house. Where should I leave my bin?
Bins can be stored on your property in the location most convenient to you, but on the scheduled collection day the bin must be placed at the kerbside by 6am.
If I have a large family, will I get a bigger bin?
Everyone will have two 240l bins, however if after recycling everything that you can you still have a problem with the size of the rubbish bin please call the customer helpline to discuss your needs.
If I am on my own, will I get a smaller bin·
We would recommend that you use the standard 240 litre bin. If you can be certain that this bin will be too big for your needs throughout the year and feel you can manage with 140 litres per fortnight, please contact 01784 451499 to request smaller bins.
Does the lid of the bin have to be firmly down?
Yes – this will also ensure that vermin do not get into the bins.
What happens to my wheelie bins if I move house?
The wheelie bin belongs to the Council so must stay on the property when you move.
