Why am I continuing to pay full Council Tax when you are halving my service?
Every household will still have a weekly collection service, one week recycling and one week for the remaining household waste. We’re just collecting different types of waste at different times instead of all at once.
What time do I need to put my bin out for collection??
By 6am on your collection day at the kerbside.
Why can’t I have all my rubbish collected on the same day?
This will not be possible with the new system. All of your rubbish is still being collected, just in different weeks. These changes will encourage more households to take full advantage of the recycling service, which will be improved to include plastic bottles and cardboard. This in turn will mean that less is sent to landfill.
What happens to material that isn’t recycled?
Currently most of it goes into landfill, but the problem is that we are running out of space. We are shortly introducing a food waste collection service which will help reduce the amount sent to landfill. Please see our food waste page for more information.
Why collect garden waste for composting separately? Doesn’t it compost in landfill anyway?
As green waste rots in landfill it releases leachate (polluting liquid) and methane gas which contributes to climate change. It is much better to compost this material in controlled conditions and prevent these problems by turning waste into a useful product.
Will ‘doing my bit’ make a difference?
Yes. By using the new service you will be reducing the negative effects of climate change, reducing landfill space and controlling the costs of rubbish collection.
It will reduce flies and vermin, help prevent smells and stop loose rubbish from falling out of the bin.
I live in a flat. How will the new collection arrangements affect me?
Many properties have been assessed on an individual basis but it is not possible for us to devise a unique solution for everyone. Many flats that do not have storage spaces for bins will, for the time being stay on a weekly rubbish collection scheme until a better solution can be found.
Who do I go to if I have a problem or want to find out more?
Either call our customer helpline on 01784 451499 or email customer.services@spelthorne.gov.uk. If necessary we can send someone to talk to you about any issues or concerns.
Does the Council have the authority to say when and where the collection takes place?
Yes the local authority can specify which substances can/cannot be put in the bins, any precautions which must be taken where particular substances are put in the bin and any steps which must be taken by occupiers of premises to facilitate collection of waste, including where and when the receptacles must be placed for collection.
Will this scheme lead to an increase in fly tipping in the district?
The Council does not anticipate this being a problem based on evidence from elsewhere. To report fly tipping please complete the online form.
