Payment options

	Payment options
	BY DIRECT DEBIT You cannot forget to pay your bill if you have a direct debit instruction in place for payment of your Non Domestic Rates and you can now benefit from a choice of two payment dates each month. Please complete both Parts A and B of the instruction in full and indicate your preferred payment date in Part B. This should be returned to the Council as soon as possible. For further details on payment by Direct Debit and the Direct Debit Guarantee, please contact the Revenues Office. BY AUTOMATED PAYMENTS (BACS) OR STANDING ORDER FROM YOUR BANK ACCOUNT You should obtain the necessary forms from your bank, instructing them to pay Spelthorne Borough Council. Our bank details are - The Co-Operative Bank Sort Code: 089034 and Account No: 61021918. Always quote your Non Domestic Rate Account Reference which can be found on your bill. Please ensure that we receive payments on or before the dates they become due. HOME/TELEPHONE BANKING You can make a payment using any of the telephone or Internet banking services offered by banks or building societies. Please make sure that you quote your Non Domestic Rate Account Reference together with our bank details which are as shown above. BY CHEQUE Cheques should be made payable to Spelthorne Borough Council and crossed A/C PAYEE ONLY Please write your non domesitc account reference on the back of the cheque and send it to the Council's address as follows: Cashiers Office, Spelthorne Borough Council, PO Box 290, Staines, Middx, TW18 1UX. No receipt will be issued unless you send your Account or Payment Record to be receipted, together with a stamped self-addressed envelope. NB POST DATED CHEQUES CANNOT BE ACCEPTED Alternatively cheque payments can be posted in either the external letter box at the Council Offices or in the internal box which can be found in the reception area close to the site of the former cash office. Please do not send cash by post or post cash in the external or internal letter boxes at the Council Offices AT THE POST OFFICE OR PAYPOINT OUTLETS Payment can be made at most Post Offices by cash or cheque or Paypoint outlets by cash only if your bill has a barcode printed on it. There is no fee for this service. Details of local Post Offices and Paypoint outlets can be found here INTERNET, TOUCHTONE TELEPHONE PAYMENTS Payment by Debit or Credit Card can be made using the Councils Internet payment facility www.spelthorne.gov.uk/payments or by touchtone telephone using our lo-call number 0845 602 0727. Payment can be made anytime day or night using this facility. Alternatively payment by telephone can be made by contacting a member of our Customer Services Team on 01784 451499 8am - 6pm Monday to Friday. Please note that there is a surcharge payable for payments by Credit Card. 2.6% for internet payments or telephone payments via an operator 2.3% for touchtone telephone payments This charge is subject to change Further details can be obtained via the above web-link including the assurance that the latest encryption technology is being used to make your payment fully secure. Things you should note: We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect Non Domestic Rate Account Reference. Neither can we accept liability if payment is declined or refused when submitted for online authorisation by your debit or credit card supplier. If your card supplier declines payment, the Council is under no obligation to bring this fact to the customers attention. Customers should retain any receipts provided and check with your bank or debit / credit card supplier that payment has been deducted from your account.