Payments

	Payments
	Welcome to the Spelthorne Borough Council Online Payments Homepage In order to continue to use online payments your browser must support high encryption. Please check that your current connection is at least 128 bits. What can I pay online? You can pay your Council Tax, Business Rates, Housing Benefit Overpayment, Council Invoice, Parking Penalty Charge Notices and Hall Booking fees using most major credit or debit cards. To pay for a Penalty Charge Notice you should select that option from the menu. Please note that the reverse of the Penalty Charge Notice incorrectly states that the option 'Other Payments' should be selected - This will be corrected as soon as possible. It is also possible to request some Council services and pay for them online via the On-line Services page. Is it safe? In order to use online payments your browser must support high encryption. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. Our Payment Service Provider is Capita, who store your card details on a server behind a secure firewall. Only authorised personnel can access this information. Capita are accredited with Visa International, who have a globally mandated Account Information Security (AIS) programme. The AIS applies to all e-commerce merchants and Payment Service Providers (PSP) that process or have access to cardholder details. An independent company (Dimension Data) perform the security assessment to check Capita's compliancy to the AIS standards. This accreditation also includes the Banks. Are there other ways to make a payment? Yes, there are a wide range of other options available including payment 24 hours a day seven days a week by Touchtone Telephone. Full details of all other payment options are available on this website. Online Council Tax payments Spelthorne Borough Council has introduced a secure method for paying your Council Tax by debit or credit card over the Internet. The service is available 24 hours a day, 365 days a year. If the website is unavailable for any reason please make your payment by an alternative method. If you wish to make a payment, please have your Council Tax account reference to hand as well as your debit or credit card (Your Council Tax account reference should be nine digits long. If the ninth digit is an 'X', please ensure that you enter an upper case 'X'). Please note :- There is an additional fee payable for Council Tax and Business Rate payments by credit card. These are as follows: 2.6% for internet payments and telephone payments via an operator 2.3% for touchtone telephone payments This charge is subject to change. We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect reference number. Neither can we accept liability if payment is refused or declined by the card supplier. If the card supplier declines payment the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/debit/credit card supplier that payment has been deducted from their relevant account. If your payment is overdue and you have received a reminder, final notice or other recovery notice you should ensure the payment is received by the deadline date specified on that notice. Continue to online payments top