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Accessible door-to-door transport for disabled and elderly
people living in Spelthorne. Download a copy of the Accessible
Transport Guide (Pdf 152 kb)
Can I use Spelride?
You can use Spelride if you are a disabled or elderly resident of Spelthorne who cannot use conventional public transport.
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Where
can I go?
You can go anywhere within the Borough. This can be for many reasons,
including going to the shops, the doctors, a day centre or to visit a friend or relative.
When can I use the service?
9am-11am and 2-4pm for transport to and from day centres and 11am-2pm
daily for other trips.
How much will it cost?
There is an annual membership fee of £16. Fares are £3.60 per journey
and £6 return.
How do I book a journey?
Please telephone 01372 474550 between 9.30am
and 1.30pm. Bookings will be accepted up to two weeks in advance before travelling.
Bookings cannot always be accepted and alternative times will be offered. All arrangements are on a
first come first served basis.
We are here to help so if you do have a last minute booking or a trip
at an unusual time, please call us, as we may be able to help.
Will I get help getting on or off the vehicle?
Our drivers will be happy to help you to and from the vehicle whatever
your disability. Our vehicles are adapted with lifts for wheelchair users and others who have walking
difficulties.
If you are using a wheelchair please make sure that you are either seated
in it when the driver arrives or you have arranged other help to get you in and out of the wheelchair
at the start and end of each journey. The drivers are not permitted to lift or carry you in anyway.
You must also ensure that your house is fitted with a ramp for ease of access with a wheelchair.
Can I bring an escort/carer/companion?
Anyone who cannot function alone may take an essential escort or carer
free of charge. Guide dogs and hearing dogs will be welcome. A companion may also travel, subject to
availability of seats, at the normal charges.
Can I cancel my booking?
Yes, of course, although it would help us and other passengers if you
can cancel your booking at the earliest convenience. This would allow us to offer the seat to other
Spelride users.
Contact us
For further information on Spelride ring 01372 474550
Spelthorne Accessible Transport
The Council Offices,
Knowle
Green,
Staines
TW18 1XB
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