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Date
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January 2006
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Aims
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The Council's Independent Living Team regularly surveys customers in order to monitor levels of customer satisfaction.
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Methodology
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A short self completion survey was handed out and collected from customers by the Meals on Wheels drivers and/or volunteers.
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Overview
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The survey included questions about the quality of meals, the delivery time and temperature of meals, plus staff in the Meals on Wheels office.
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Main Findings
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The results continue to show high levels of satisfaction with this service.
Further details:
Report
Annex A - Results tables
Annex B - Comments
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Contact
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Liz Borthwick, Assistant Chief Executive 01784 446376
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