Performance standards

	Performance standards
	Customer Charters The Revenues and Housing Benefit Teams have reviewed their counter and office charters. The changes took place on 2 January 2008 and the teams would welcome any comments you would like to make on these, before this time. Key changes include: a change of counter opening times - to a new time of 9am to 5pm, but with the opportunity to make an appointment at any time during the day between 8am and 6pm. a drop off service for documents, to save customers queuing respecting people’s privacy by asking other customers to wait behind a green line reducing the time we take to deal with moves and discounts from 10 days to seven promoting ways you can view and pay your bills online not tolerating any form of abuse supporting local charities through ‘dress down’ days You can view the Council Tax Charter here (Pdf 137kb) You can view the Business Rates Charter here (Pdf 140kb) You can view the Housing Benefits Charter here (Pdf 140kb) If you would like to let us think of these changes please email ctax@spelthorne.gov.uk