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	Performance management information
	Class 5 – Performance Management Information Definition: This class includes: Information relating to how the Council is performing under the following Government Initiatives but limited to the current information set out in the table below:                    Best Value,                    Comprehensive Performance Assessment Information explaining Chartermarks, Quality Accreditation and Beacon Council awards Handling Complaints Whilst the Council has had no Ombudsmen reports to date the Council will publish these reports should they be received in the future. Material in this category may be added from time to time.  Superseded material will be replaced immediately. DESCRIPTION OFFICER RESPONSIBLE WHERE AVAILABLE FEE PAYABLE Best Value Corporate Plan Bob Coe Assistant Chief Executive (01784) 446257 Website* Free Performance Indicators Bob Coe Assistant Chief Executive (01784) 446257 Website* Free Corporate Targets Bob Coe Assistant Chief Executive (01784) 446257 Website* Free Planning and Development Control Nigel Lynn Deputy Chief Executive (01784) 446300 Website* Free Leisure Centres Liz Borthwick Assistant Chief Executive (01784) 446376 Website* Free Housing Liz Borthwick Assistant Chief Executive (01784) 446257 Website* from April 2003 Free Comprehensive Performance Assessment Chartermarks, Quality Accreditation and Beacon Status About Chartermark for Council Tax (Pdf 3kb) Head of Revenue and Housing Support Website* Free About Investors in People IIP Website Jan Hunt Head of Human Resources (01784) 446564 Website* Free About Lexcel for Legal Services (Word 23kb) (see item 4.2) Michael Graham Head of Legal Services (01784) 446227 Website * Free Handling Complaints Procedure Michael Graham Head of Corporate Governance (01784) 446246 Website* Free * Hard copies can be obtained from the Council Offices upon request and are subject to a fee to cover photocopying (see Council’s fees and charges). ** Photocopying charges will be charged in accordance with the Council’s current fees and charges guide.

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