Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Where to find out more

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Do it Online | Your Council | Leisure | Environment and Planning | Business and Advice | Community and Learning | My Spelthorne

Building Control | Cemeteries | Eco Park | Environment | Environmental Health | Housing | Land drainage and flooding | Parking | Planning | Pollution | Recycling and rubbish | Area Regeneration Projects | Winter advice | Transport and travel | Climate Change | Energy Efficiency Tips | Borrow a free energy monitor

Frequently Asked Questions | Blocked drains and sewers | Watercourses | Types of watercourses | Riparian responsibilities/rights | Types of flooding | Flood awareness | Flood preparation | Flooding: dos and don'ts | Where to find out more


Frequently Asked Questions

Please view the frequently asked questions (external website).

Useful publications

  • The Environment Agency publishes many useful guides (external website), including:

  • Living on the Edge (external website): An updated guide to the rights and responsibilities of a riverside owner

    • Floodline Information Pack (pictured)

  • Association of British Insurers:
Useful contact numbers

Environment Agency

 Floodline 0845 988 1188
General Enquiries 08708 506 506
Environment Agency Emergency Hotline 0800 80 70 60
Thames Water (24-hour call centre) 08459 200800
Spelthorne Council
(Out of hours duty officer (for emergencies only)) 		01784 446 446

Useful Websites
Environment Agency
Thames Water
Department for Environment Food and Rural Affairs (DEFRA)
Association of British Insurers (ABI)

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