Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Collection and frequency

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What time of day do I have to put my rubbish or recycling out?
What do I do if my bins are missed?
What happens if I forget to put my bin out?
Will the Council take extra bags left by the side of the bin?
Will councils save money from the new rubbish and recycling service?
Assisted collections

What time of day do I have to put my rubbish or recycling out?

By 6am on the scheduled day

What do I do if my bins are missed?

As long as your bin is out at the kerbside by 6am and the lid is closed your bin should not be missed. However, if it has been missed either call our customer hotline on 01784 451499 or e-mail customer.services@spelthorne.gov.uk

What happens if I forget to put my bin out?

You will have to wait until your next rubbish or recycling collection.

Will the Council take extra bags left by the side of the bin?

No excess rubbish will be taken and bin lids must be closed for the bin to be collected.

However, we will be collecting additional recyclable material if put out in a see-through plastic bag at the side of your recycling bin.  All glass must be put in the recycling bin.

Will councils save money from the new rubbish and recycling service?

Anything that reduces rubbish sent to landfill will prevent increases in cost to taxpayers. However, this isn’t simply about money; rubbish sent to landfill contributes to climate change.

Assisted collections

If you already have help with you bin collection, this service will continue. If anyone feels they have a physical problem with moving the bins, they should call 01784 451499 for a visit.

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