Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Car alarms

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• please provide the vehicle make, model and registration number
• if the alarm is going off intermittently at different times, we will write to the owner and ask they deal with the matter urgently.
• if the alarm is going off continuously, we will make every effort to contact the registered keeper of the vehicle. If this is not possible, or they are not contactable, and the alarm is still causing a statutory nuisance we will serve a notice and undertake to immobilise the alarm or have the car removed to a secure pound
• the Council can recover all costs involved in disabling a car alarm from the registered keeper.

• the Council has no out of hours service to deal with noise from alarms, therefore, in the first instance
• if you know the owner of the vehicle an initial approach may resolve the situation. If you don't know the owner, try asking a neighbour, they may be able to provide the owner's contact details. The sooner you can establish who the owner is, the sooner the alarm can be silenced
• if you have been unable to trace the owner of the car and you feel that there is a significant impact on the local community, you may consider speaking to the police

• have the alarm system serviced and repaired by a competent engineer
• always ensure that your windows and doors are fully closed when locking the car - wind entering the car can easily set off the alarm
• most modern car alarms have a 15 second cut-out. If your alarm sounds for longer there could a fault with the system which needs attention from a competent engineer