There is a secure method for paying Council invoices by debit or credit card over the internet. The service is available 24 hours a day, 365 days a year. If the website is unavailable for any reason please make your payment by an alternative method.
If you wish to make a payment, please have your customer reference and invoice number to hand and use the link below. Select ‘Sales Ledger Invoices’ from the list of options given.
Please note that the details have to be entered in the form of customer number (six numerical digits) followed by a forward slash (/) and finally the invoice number (10 numerical digits) to form a 17 digit reference i.e. 001234/0000056789.
Things you should note:
We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect reference number. Neither can we accept liability if payment is refused or declined by the card supplier.
If the card supplier declines payment the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/debit/credit card supplier that payment has been deducted from their relevant account.
Please contact us if you wish to pay by direct debit. We will send you a direct debit instruction for completion and return. It will then be sent to your bank and payment will be collected on the agreed dates.
Telephone or internet banking
Most banks and building societies offer this service. To pay, please quote both your customer and invoice number. Payment is to be credited to Co-operative Bank Sort Code: 08-90-34 Account No. 61021934. Please note that the details have to be entered in the form of customer number (six numerical digits) followed by a forward slash (/) and finally the invoice number (10 numerical digits) to form a 17 digit reference i.e. 001234/0000056789.
Touchtone telephone payments
Payment by debit or credit card can be made using the Councils automated touchtone telephone service using our lo-call number 0845 602 0727. Payment can be made anytime day or night using this facility.
Select ‘Sales Ledger Invoices’ from the list of options given.
You will then be asked to enter your 17 digit reference number. This is made up of your Customer Number (six numerical digits) followed by a forward slash (*)and finally the Invoice Number (ten numerical digits) to form a seventeen digit reference i.e. 012345*0000567890.
Alternatively payment by telephone can be made by contacting a member of our Customer Services team on 01784 451499 from 8am to 6pm Monday to Friday.
By post (cheques only)
Please send the payment slip together with your cheque made payable to ‘Spelthorne Borough Council’ and crossed ‘A/C PAYEE ONLY’.
Your payment should be sent to the Council's address as follows: -
If a receipt is required, please send the complete invoice together with a stamped self-addressed envelope.
Alternatively cheque payments can be posted in either the external letter box at the Council Offices or in the internal box which can be found in the reception area close to the site of the former cash office.
Please do not send cash by post or post cash in the external or internal letter boxes at the Council Offices
At the Post Office or paypoint outlets
Payment can be made at most Post Offices by cash or cheque or paypoint outlets by cash only if your invoice has a barcode printed on it. There is no fee for this service.
Instalments
Arrangements can be made for this account to be paid by instalments subject to approval by the service. Please contact us on 01784 446216 for further details.
