Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Mediation

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What is mediation?

Mediation is a way of helping people explore their problems. Mediation aims to help people communicate effectively with other parties in dispute situations.
With the help of trained mediators neighbours get a real chance to address their problems in a non-confrontational, safe and sensitive manner with the aim of allowing those involved to live side by side more peaceably without fear or loss of quality of life.

How does it work?

If you are having a problem with your neighbours, you can contact Mediation North Surrey directly or we can refer the case here in Environmental Health. With your permission trained mediators will visit you at home to listen to your problems. A similar visit will be made to your neighbours.

If you are both willing, a mediation session with both parties together will be arranged in a private venue. During the session, both sides have a chance to talk without been interrupted. The mediators ensure any anger is safely contained.

Usually an agreement is reached which both parties are willing to accept. The agreement may be written down and signed but it is not legally binding. Over 85% of mediated cases conclude with a positive result.

Further Information

Telephone 0870 751 4311
Mediation North Surrey (external website)
e-mail help@mediate.me.uk

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