Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Standards/performance

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Benefit Office Performance 2007/08

  1. New claims took on average 29 days to process (the target from Central Government was 30 days).

  2. Changes of circumstances were done in nine days (the target is nine days).

  3. The accuracy of all benefit claims was 99% (the target is 98%).


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