Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Overpayments

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Housing and Council Tax Benefit - Right of appeal


As benefit is paid in advance in most cases, when you cease to be entitled there may be an overpayment. If you were receiving Council Tax benefit the overpayment will appear on your council tax bill and a new payment schedule will be sent to you. If you were receiving housing benefit, an invoice will be sent to you (or to your landlord in some circumstances).

Online payments

We have introduced a secure method for paying housing benefit overpayment by debit or credit card over the Internet. The service is available 24 hours a day, 365 days a year. If the website is unavailable for any reason please make your payment by an alternative method.

If you wish to make a payment, please have your invoice reference to hand as well as your debit or credit card (your invoice reference should be seven digits long).

Please note :-

We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect reference number. Neither can we accept liability if payment is refused or declined by the card supplier.

If the card supplier declines payment the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/debit/credit card supplier that payment has been deducted from their relevant account.

If your payment is overdue and you have received a reminder, final notice or other recovery notice you should ensure the payment is received by the deadline date specified on that notice.

Continue to Online Payments

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