Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Mystery Shopping

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Date January 2007
Aims The Council regularly takes part in mystery shopping exercises to help monitor and improve the service its provides for customers.
Methodology The Council takes part in the Local Government Mystery Shopping Exercise carried out by Mystery Shoppers Ltd, but with an increased number of mystery shops.
Main Findings The last mystery shopping exercise was carried out in January 2007 and mystery shopped telephone calls, emails, web enquiries, letters and visits.

Further information:
Report by Mystery Shoppers – January 2009
Report by Mystery Shoppers – June 2008
Report by Mystery Shoppers – January 2008
Report by Mystery Shoppers – January 2007
Contact John Foggo, Head of Customer and Office Services, 01784 446388
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