Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Performance standards

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Council Tax team standards Our performance Charter Revenues Customer Journey map Council Tax and Housing Benefits surveys


Customer Charters

The Revenues and Housing Benefit Teams have reviewed their counter and office charters.

The changes took place on 2 January 2008 and the teams would welcome any comments you would like to make on these, before this time.

Key changes include:
a change of counter opening times - to a new time of 9am to 5pm, but with the opportunity to make an appointment at any time during the day between 8am and 6pm.


You can view the Council Tax Charter here (Pdf 137kb)
You can view the Business Rates Charter here (Pdf 140kb)
You can view the Housing Benefits Charter here (Pdf 140kb)

If you would like to let us think of these changes please email ctax@spelthorne.gov.uk


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