Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Services to the community

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Class 11 - Services to the Community

Definition: Services provided by the Council [or its contractors] to assist local residents in the community as set out under the headings listed in the table below but limited to the information included under each heading and excluding any information of a confidential or commercially sensitive nature or considered exempt under the Freedom of Information Act 2000.

Material in this category may be added from time to time.  Superseded material will be replaced immediately.

DESCRIPTION OFFICER RESPONSIBLE WHERE AVAILABLE FEE PAYABLE
Abandoned vehicles  
Air quality  
Allotment sites in Spelthorne      
Bonfires      
Building Control  - Building Regulations History search Ken Saunders - Chief Building Control Surveyor (01784) 446371 Hard copy History search up to 1974 £30 per building (4 copies)
Additional copies £5.60 per copy
Pre 1974 £60 per building
Building control guidance and advice Chief Building Control Surveyor (01784) 446371 Website* or leaflet Free
As above Website* or leaflet Free
As above Website* or leaflet Free
Building control application forms As above Website* Free
Building regulations application charges (Word 704kb) As above Website* Free
Current building regulations As above Website* or leaflet Free
Car Parks in Spelthorne  
Details of car parks and their location Sandy Muirhead
Head of Environment Services
(01784) 446318 		Website* Free
Plans of local car parks As above Hard copy on request Free
Structural information (architects plans) As above Hard copy on request Free
Spelthorne Transport Plan As above Website* Free
Cemeteries - Information relating to the regulation and administration of burials within Council owned cemeteries.  
Regulations relating to cemeteries and burial
grounds 		Risk Russell
Cemeteries Manager
(01784) 446379 		Hard copy Free
Regulations relating to cemeteries and burial grounds leaflet. As above Hard copy Free
Community Care - Information on the services provided by the Council with regard to community care for the elderly. Information on the services by the Council with regard to community care for elderly people.
A-Z of Current Services for Retired People in Spelthorne Liz Borthwick
Assistant Chief Executive
(01784) 446376 		Website* Free
Day Centres As above Website* Free
Guide to independent living for older people As above Website* Free
Spelride - Guide to accessible transport for the elderly and disabled in Spelthorne. As above Website* Free
Spelthorne Meals Service As above Website* Free
SPAN - Spelthorne Personal Alarm Network As above Website* Free
Community Safety - The current strategy adopted to tackle the issues of crime and disorder and statistical information relating to the issues identified.  
Crime and Disorder Strategy (Word 565kb) Tim Kita
Head of Communications and Community Safety
(01784) 446243 		Website* Free
Crime prevention and home security initiative As above Website* Free
Complaints procedure  
Conservation areas      
Contacts - list of useful contacts within the Council including names, telephone numbers and e-mail addresses. John Foggo
Head of Customer and Office Services
(01784) 446388 		Website* Free
Contaminated land      
Council Tax      
Disabled People - Information on services for disabled people  
Disabled Facilities Grants Lee O'Neil
Head of Environmental Health and Building Control
(01784) 446377 		Hard copy only.  Website* from September 2003 Free
Access for disabled people Alan Dyer
Principal Planning Officer
(10784) 446345 		Website* Free
Electoral Services      
Environment - Information on issues concerning the local environment in Spelthorne    
Abandoned and end of life vehicles Direct Services
Engineering Technician
(01784) 446442 		Website* Free
What is an abandoned vehicle? As above Website* Free
Reporting an abandoned vehicle As above Website* Free
Removal of abandoned vehicle As above Website* Free
Reporting online As above Website* Free
Allotment sites in Spelthorne Bill Wright
Contracts Officer
(01784) 446357 		Website* Free
Refuse and recycling      
Environmental Health - Information on the current aims, policies and strategies relating to the provision of services as listed below.  
Food Safety  
Spelthorne Food Safety Service Plan (Word 191kb) Lee O'Neil
Head of Environmental Health
(01784) 446377 		Website* Free
Health and Safety at Work Service Plan (Word 268kb) As above Website* Free
Food hygiene training As above Website* Free
Self-help pack for small caterers As above Website* Free
Self-help guidance pack for small caterers (Pdf 94kb) As above Website* Free
Guidance notes on completing the flow diagram (Pdf 85kb) As above Website* Free
Food safety hazards and controls/monitoring (Pdf 133kb) As above Website* Free
Flow diagram and hazard control chart for use by small caterers - example 1 (Pdf 140kb) As above Website* Free
Flow diagram and hazard control charge for use by small caterers - example 2 (Pdf 145kb) As above Website* Free
Flow diagram and hazard control chart for use by small caterers - blank a3 chart (Pdf 7kb) As above Website* Free
Flooding  
Flooding - What to do if you experience flooding Sandy Muirhead
Head of Environment Services
(01784) 446318 		Website* Free
Public heatlh advice following a flood - before reoccupying your home As above Website* Free
Flood plain map (supplied by Surrey County Council and Environment Agency) As above Hard copy Free
Pest Control  
Pest Control Service Head of Environmental Health
(01784) 446377 		Website* Free
Pollution  
Air Quality Lee O'Neil
Head of Environmental Health
(01784) 446377 		Website* Free
Air Quality Action Planning As above Website* Free
Air Quality Questionnaire (Pdf 143kb) As above Website* Free
Air Quality - 1st stage review (Word 308kb) As above Website* Free
Air Quality - 2nd and 3rd stage review and assessment (Pdf 117kb)| As above Website* Free
Air Quality - 4th stage review (Pdf 675kb)  
Contaminated Land As above Website* Free
Contaminated Land Inspection Strategy As above Website* Free
Historical Land Use Enquiries As above Website* Free
Electromagnetic Radiation As above Website* Free
Light Pollution As above Website* Free
Radon As above Website* Free
Regulation of Motor Salvage Operators in Spelthorne As above Website* Free
Water Pollution As above Website* Free
Nuisance  
Bonfires (Pdf 56kb) As above Website* Free
Health promotion *See Health Promotion below  
Flooding (See Environmental Health)  
Food Safety (see Environmental Health)  
Grants - Details of grants available directly to the public and local organisations from the Council, qualifying criteria and application process for voluntary groups, organisations and individuals.  
Disabled Facilities Grant Lee O'Neil
Head of Environmental Health and Building Control
(01784) 446377 		Website* Free
Leisure Grants Regulations Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Grants Available from Spelthorne  
Spelthorne Lottery Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Spelthorne Good Causes Fund As above Website* Free
Revenue Grants for Voluntary Organisations As above Website* Free
Leisure Development Grants As above Website* Free
Health Promotion - Information relating to the current position and strategy to promote health issues throughout the Borough  
Health Promotion Policy Lee O'Neil
Head of Environmental Health and Building Control
(01784) 446377 		Website* Free
Leaving Home to go to College As above Website* Free
Communicable diseases policy As above Hard copy Free
Health and Safety at Work (see Environmental Health)  
Highways - Spelthorne Borough Council is not responsible for this service.  Contact Surrey County Council (phone and email link to be provided)  
Housing - Information about the policies and strategies of the Council as the facilitator and coordinator of social housing activities and policies in the Borough  
Spelthorne Housing Strategy 2003-2007 Housing Strategies Manager
(01784) 446282 		Website* Free
General Information on Housing Advice and Services Head of Revenue and Housing Support
(01784) 446306 		Website* Free
Housing Advice in Spelthorne - Housing Advice Centre, Rentstart and Citizen's Advice Information Deborah Ashman and Karen Sinclar
Housing Needs Manager
(01784) 446382 		Website* Free
General Advice As above Website* Free
Advice for Housing Association tenants As above Website* Free
Private renting advice As above Website* Free
Housing advice for single homeless people and older people As above Website* Free
Home ownership As above Website* Free
Benefits advice As above Website* Free
Other miscellaneous housing advice As above Website* Free
Information about Spelthorne Housing Register Deborah Ashman and Karen Sinclair
Housing Needs Manager
(01784) 446382 		Website* Free
Application Form (Pdf 146kb) As above Website* Free
Leaflet 1 : Introduction As above Website* Free
Leaflet 2 : About the Application Form As above Website* Free
Leaflet 3 : Borough of Spelthorne Points Scheme As above Website* Free
Leaflet 4 : A Guide to Housing Associations As above Website* Free
Leaflet 5 : Nominations by the Council As above Website* Free
Leaflet 6 : Housing Association Properties in Spelthorne As above Website* Free
Leaflet 7 : Information for Housing Association Tenants As above Website* Free
Allocations Review Group Annual Reports from 1998 to 2002 As above Website* Free
Who got housed in 2003-2004 Year - A Guide for Applicants As above Website* Free
Allocation Scheme As above Website* Free
Housing Strategy for People with Special Needs As above Website* Free
Spelthorne Accommodation Referral Panels (SARP) (Mental Health) Annual Reports 1995-2002 As above Website* Free
Homelessness - What help is available, how to apply and eligibility As above Website* Free
Housing Benefit (see Revenues and Benefits below) Website*  
Housing Associations (see Class 10 - Partnership Arrangements and Links to External Organisations)  
Land Charges (Word 61kb) - Information relating to the statutory register of land and property maintained by the Council under the Local Land Charges Act 1975.  
Local Land Charges Register Dave Phillips
Head of Asset Management Services
(01784) 446424 		Local Land Charges Section by appointment According to fee scale and upon formal application
Local Land Charge Search Information As above Website* Free
Buying land/property As above Website* Free
Local Land Charges Section As above Website* Free
Application for a local search As above Website* Free
Personal searches As above Website* Free
Drainage enquiries As above Website* Free
Complaints and suggestions As above Website* Free
Our aim As above Website* Free
Leisure Services - The Council's strategy and guidance relating to the provision of leisure, sport and cultural activities within the Borough  
Leisure and Culture Strategy Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Cultural  
Youth Arts Workshops Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Heritage open days As above Website* Free
Public Art As above Website* Free
Spelthorne Museum As above Website* Free
Halls for Hire As above Website* Free
Hall bookings As above Website* Free
Hall/Centre Hire Application Form As above Website* Free
Hall Charges (Pdf 26kb) As above Website* Free
Hall Booking Conditions As above Website* Free
Libraries As above Website Free
Sports and Leisure Activities  
Leisure Centre Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Inclusive Fitness Initiative As above Website* Free
Parks (See Parks, Recreation Grounds and Open Spaces)  
Pitches - Charges for Sport As above Website* Free
Resource Centre As above Website* Free
Sports Club As above Website* Free
Sports Coaching Courses As above Website* Free
Youth Games As above Website* Free
Funding and Grants  
Arts and Heritage Liz Borthwick
Head of Community Services
(01784) 446376 		Website* Free
Fundraising Information As above Website* Free
General Leisure As above Website* Free
Leisure Grant Regulations As above Website* Free
Sports As above Website* Free
Licensing - Information relating to licensing and registration of taxis, entertainment, food and other miscellaneous licensing.  Registers relating to licensing can be found in the class on Public Register.  
Charitable Street Collections John Foggo
Head of Customer and Office Services
(01784) 446388 		Website* Free
Street Trading      
Policy for Street Trading Engineering Technician
(01784) 446442 		Hard copy on request Free
Public entertainment licence application procedure Lee O'Neil
Head of Environmental Health and Building Control 		Website* Free
Taxi licensing application procedure As above Website* Free
Animal health licensing application procedure As above Website* Free
Listed Buildings (See Planning)  
Parks, Recreation Grounds and Open Spaces      
Pest Control      
Planning Heather Morgan
Head of Planning and Housing Strategy
(01784) 446352 		Website Fees and charges
Planning Policy, Design and Implementation - Current information on Council's planning policy, guidance, listed buildings and conservation matters.  
Conservation Areas and Listed Buildings  
Information on proposed conservation areas Heather Morgan
Head of Planning and Housing Strategy
(01784) 446352 		Website* Free
Listed Buildings in the Borough of Spelthorne As above Website* and hard copy £10 plus £1.00 p&p
An Owner's Guide to Listed Buildings As above Website* and hard copy Free
Listed Building Grants As above Website* and hard copy Free
Listed Building Maintenance Leaflets As above Website* Free
Current issues relating to Heathrow  
Heathrow Terminal Five and Associated Planning Inquiries As above Website* Free
Local Plan  
Local Plan Documents  
Spelthorne Borough Local Plan April 2001 As above Website* £25.00 for hard copy and £3.50 p&p
Spelthorne Borough Local Plan May 1991 As above Hard copy only £12.00
Local Plan Inquiry Inspectors Report July 1998 As above Hard copy only £15.00
Current Projects  
Publications  
Supplementary Planning Guidance and Planning Briefs As above Website* Free
Planning brief for the River Ash Walk (November 1987) As above Hard copy only £2.00 plus 50p p&p. Free to local amenity groups.
Staines Moor Management Plan As above Hard copy only £2.50 plus £2.00 p&p
Staines Moor - Technical Background Document (August 1989) As above Hard copy only £10.00 plus £3.00 p&p
Staines Conservation Area - Preservation and Enhancement (March 1991) (Pdf 1.9mb) As above Website* £2.50 plus £1.00 p&p
Laleham Conservation Area - Preservation and Enhancement (August 1991) (Pdf 1.7mb) As above Website* £2.50 plus £1.00 p&p
Stanwell Conservation Area - Preservation and enhancement (January 1992) (Pdf 1.7kb) As above Website* £2.50 plus£1.00 p&p
Lower Sunbury Conservation Area - Preservation and Enhancement (July 1994) (Pdf 3mb) As above Website* £2.50 plus £1.00 p&p
Lower Halliford Conservation Area - Preservation and Enhancement (February 1994) (Pdf 3mb) As above Website* £2.50 ply £1.00 p&p
Shepperton Conservation Area - Preservation and Enhancement (July 1994) (Pdf 2.2mb) As above Website* £2.50 plus £1.00 p&p
Upper Halliford Conservation Area - Preservation and Enhancement (July 1994) (Pdf 1.2mb) As above Website* £2.50 plus £1.00 p&p
Development Brief for - Land at Park Road, Stanwell (November 1995) As above Hard copy only £2.00 plus 50p p&p
Planning Brief for Staines Cinema and Former Carvery Site, Clarence Street, Staines (April 1999)   As above Hard copy only £5.00 plus 50p p&p
Supplementary Planning Guidance – The Design of New Residential Development and Extensions (April 1999 revised)    As above Hard copy Free and £5.00 for the hard copy plus 50p p&p
The Former Astoria Cinema Site, Church Road, Ashford (January 2000)   As above Hard copy only £5.00 plus 50p p&p
Enhancement Strategy for Staines Riverside (March 2000)   As above Hard copy only £5.00 plus 50p p&p
Planning Brief for Town Hall, Market Square, Memorial Gardens, Riverside Car Park (March 2000)   As above Hard copy only £5.00 plus 50p p&p
Parking Standards (June 2001) As above Website* and hard copy £2.50 plus 50p p&p
Planning Brief for the Former Windmill Trading Estate, Windmill Road, Sunbury (December 2001) As above Website* and hard copy £2.50 plus 50p p&p
Planning Brief - Airtrack Corridor Consultation Draft (February 2002) As above Website* and hard copy £15.00 plus £1.00 p&p
Guide to Available Commercial Premises (August 2002) (Word 339kb) As above Website* (download in pdf format) and hard copy £5.00 plus 50p p&p
Manygate Lane Estate Conservation Area Preservation and Enhancement Plan (October 2002) (Word 3.5mb) As above Website* and hard copy £5.00 plus 50p p&p
Monitoring and Surveys As above Website* Free
Report on 1991 Census (July 1993) As above Hard copy only £5.00 plus £1.00 p&p
Spelthorne Retail Study (September 2001) As above Hard copy only £35.00 plus £3.50 p&p