Spelthorne Borough Council

Providing Quality Services to the People of
Ashford, Laleham, Shepperton, Staines, Stanwell & Sunbury

Customer care charters

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Customer care charters The Local Government Ombudsman The Standards Board for England Complaint procedures flow chart



Customer Care Charters 2005 (whole document)   PDF (84kb)
    Word (259kb)

Corporate Customer Charter PDF (29.7kb) Word (104kb)
Building Control - our service commitment PDF (19kb) Word (81kb)
Car parks - our service commitment - our service commitment PDF (19kb) Word (82kb)
Council Tax - our service commitment PDF (27kb) Word (91kb)
Electoral Registration - our service commitment PDF (18kb) Word (78kb)
Environmental Health - our service commitment PDF (18kb) Word (80kb)
Cemetery bookings - our service commitment PDF (19kb) Word (81kb)
Housing Advice - our service commitment PDF (23kb) Word (82kb)
Housing Benefits - our service commitment PDF (19kb) Word (80kb)
Independent Living - our service commitment
  • Meals on Wheels
 PDF (18kb) Word (77kb)
Spelthorne Personal Alarm Network - our service commitment PDF (18kb) Word (78kb)
Land Charges - our service commitment PDF (19kb) Word (79kb)
Parks and Recreation Grounds - our service commitment PDF (18kb) Word (80kb)
Planning Policy and Development Control - our service commitment
  • Trees
 PDF (23kb) Word (26.5kb)
Waste and Recycling/Street cleaning - our service commitment PDF (21kb) Word (86kb)
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