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Burglar alarms
Burglar alarms A common feature of residential and commercial properties is the burglar alarm - located either inside the premises or on an external wall.  Although good for security, when they go wrong they stop being a benefit and become a nuisance.

If you are being disturbed by a burglar alarm, what you can do

During office hours

Contact Environmental Health (office hours 9am-5.30pm Monday-Thursday and 5pm on a Friday)

  • we will make every effort to contact the keyholder or owner of the property.  if this is not possible, or  they are not contactable, and the alarm is still causing a statutory nuisance we will serve a notice and undertake to immobilise the alarm
  • the Council can recover all costs involved in disabling a burglar alarm
Outside office hours

The Council has no out of hour's service to deal with noise from alarms, therefore, in the first instance:

  • speak to local residents for a contact number for the owner/occupier of the property - the sooner you can establish contact, the sooner the alarm can be silenced
  • some alarm boxes display the alarm company name.  Try searching online for a contact number as a service contract may exist and they may visit to silence the alarm
  • if you have exhausted all avenues to silence the alarm and you feel that there is a significant impact on the local community, you may consider phoning the police.
Installing an intruder alarm

If you install an alarm you are advised to ensure that:

  • it meets BS4737 for the installation, operation and maintenance of the alarm
  • it is fitted with a 20 minute cut-off device
  • it is not a legal requirement to register key-holders, however, a scheme exists where (for a small annual charge) details of keyholders can be kept.  This scheme is run by an independent company and endorsed by the Surrey Police.  SurPol Keyholder Database (external website)
Note: If your alarm meets certain criteria you may be eligible for a discount on your home insurance.