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Customer Service Strategy
This Strategy aims to provide a more accessible, convenient, high quality and cost effective service, building services around the needs of the Council's Customers. It includes a number of key actions and initiatives. These include:

  • introducing a Contact Centre to deal with general public enquiries and improve the effectiveness of responses
  • introducing a set of Customer Service standards to ensure each service works towards the same standards
  • extending the range of payment methods
  • developing planning, licensing and booking services on the Council’s website, and·
  • using Customer feedback to measure how it is doing.
Customer Service Strategy 2004 (Word 1.16mb) (This is a large file and may take a while to download)

For further information, please contact John Foggo, Head of Customer and Office Services on 01784 446 388