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Housing benefit - Tell us about your experience
To ensure our procedures are and remain effective we may write to you to make sure you were satisfied with how you were dealt with and seek your suggestions on how to improve what we do.

On the back of all entitlement notices is a space for you to give us your comments. You can also e-mail Jenny Singer at housing.benefits@spelthorne.gov.uk

If we fail to meet the promised standards it would help us if you could report this to the Housing Options Manager on 01784 446206 or write to

Deborah Ashman/Karen Sinclair
Housing Options Manager
Council Offices,
Knowle Green,
Staines TW18 1XB

or email Deborah Ashman or Karen Sinclair
to ensure improvements are made.

  • we welcome suggestions from our customers about how we can improve our service
  • we regularly carry out customer surveys
  • there is a customer comments box near the Enquiry Desk
  • we would also be pleased to receive your views on the standards we aim to achieve.
We strive to maintain a high level of service.  Please help us to help you by telling us your views.