skip through navigation (Access Key = S ) Jump to Accessibility Information (Access Key = 0 ) Jump to Home Page (Access Key = 1 ) Jump to News (Access Key = 2 ) Jump to Site Map (Access Key = 3 ) Jump to Search Box (Access Key = 4 ) Jump to Frequently Asked Questions (Access Key = 5 ) Jump to Help Page (Access Key = 6 ) Jump to Complaints (Access Key = 7 ) Jump to Terms and Conditions (Access Key = 8 ) Jump to Feedback Form (Access Key = 9 ) Jump to content (Access Key = N ) Jump to Business and Advice (Access Key = B ) Jump to Leisure and Culture (Access Key = C ) Jump to Council and Community Diary (Access Key = M ) Jump to Environment and Planning (Access Key = V ) Jump to Community and Learning (Access Key = G ) Jump to Do It Online (Access Key = O ) Jump to Children and Young People (Access Key = P ) Jump to A to Z Services (Access Key = T ) Jump to Your Council (Access Key = Y ) Jump to A too Z site Index (Access Key = Z ) jump to Read Speaker functionality (Access Key = L) Jump to Printer Friendly Version (Access Key = F) Jump to Text Only (Access Key = J) Jump to Change Contrast (Access Key = K)
Housing Benefits - Customer care charters
The Revenues and Housing Benefit Teams have reviewed their counter and office charters.

These changes took effect from 2 January 2008.

Key changes include:
  • a change of counter opening times - to a new time of 9am to 5pm, but with the opportunity to make an appointment at any time during the day between 8am and 6pm.
  • a drop off service for documents, to save customers queuing
  • respecting people’s privacy by asking other customers to wait behind a green line
  • reducing the time we take to deal with moves and discounts from 10 days to seven
  • promoting ways you can view and pay your bills online
  • not tolerating any form of abuse
  • supporting local charities through ‘dress down’ days
You can view the Housing Benefits Charter here (Pdf 140kb)