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Housing Benefit summary of interviews - What we will do next
  • we have already made sure that we told our staff what you have said and thanked them on your behalf for all the positive comments
  • we have advised staff to make sure that you are always told private interview rooms are available
  • we are monitoring the numbers of phone calls and visits we get and trying to make sure more staff are available during busy periods
  • we have worked with others to reduce the length of some of the claim forms and try to stop you telling us the same information other organisations already know
  • we are looking at all our processes and the ways you contact us taking into account your views and will try to make them more effective where we can
  • we will make more use of technology for customers that prefer it but keep our telephone and reception services for others
What we will do next