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Improvement and Development Committee - 2 July 2009
Place: Council Chamber, Council Offices, Knowle Green, Staines

Agenda

  1. APOLOGIES

    To receive any apologies for non-attendance.

  2. DISCLOSURES OF INTEREST

    To receive any disclosures of interest from Members in accordance with the Overview and Scrutiny Procedure Rules.
  3. MINUTES

    To approve the Minutes of the meeting dated     21 May, 2009 as a correct record.

  4. THE OVERVIEW AND SCRUTINY PROCEDURE RULES AND THE ROLE OF THE COMMITTEE

    The Vice-Chairman, Councillor Mrs M.W. Rough, assisted by the Lead Officer for this Committee will give a brief presentation and lead a discussion on the     Overview and Scrutiny Procedure Rules and the role of the Committee.

  5. MATTERS ARISING FROM THE MINUTES DATED 2 APRIL 2009

    To consider any matter arising from the Minutes of the meeting held on     2 April 2009. These minutes were approved at the meeting held on 21 May 2009.

  6. ASSET MANAGEMENT PLAN 2009 – 14

    To receive and scrutinise a presentation from the Head of Asset Management Services, David Phillips on the draft Asset Management Plan 2009 – 14 and if necessary formulate recommendations to Cabinet on the way forward.

    The Cabinet Member for this area of work, Councillor F. Ayers has been invited to attend the meeting.

  7. CUSTOMER SERVICES STRATEGY

    To receive and scrutinise a report from the Head of Customer and Office Services, John Foggo on the     Customer Service Strategy and if necessary formulate recommendations to Cabinet on the way forward (copy attached).

    The Cabinet Member for this area of work, Councillor Bouquet has been invited to attend the meeting.

  8. CORPORATE CUSTOMER COMPLAINTS PROCEDURE

    To receive and scrutinise a presentation from the Assistant Chief Executive, Liz Borthwick on the Corporate Customer Complaints Procedure and if necessary formulate recommendations to Cabinet on the way forward.

    The Cabinet Member for this area of work, Councillor Bouquet has been invited to attend the meeting.

    Note: The Performance Management and Review Committee considered an interim report on the CCCP at its 9 June meeting and will consider it further at its next meeting. However, this Committee is asked to look at the CCCP in relation to its link to the Customer Services  Strategy.

  9. REPORTS FROM TASK GROUPS

    To receive an update report from Councillor Mrs P.C. Amos Chairman of the Housing Strategy Task Group.

  10. CABINET FORWARD PLAN AND ISSUES FOR FUTURE MEETINGS

    (a) To look at the current     Cabinet Forward Plan outlining the issues to be considered over the next few months and to decide if there are any which the Committee wishes to look at in detail as part of its Work Programme. (copy attached)

    (b) Members are asked to suggest items for inclusion in the Committee’s Work Programme for consideration at future meetings.

    (c) To report any items of business identified by the Lead Officer and agreed by the Chairman.

  11. WORK PROGRAMME 2009/10

    To consider the     Committee’s Work Programme for the remainder of the Municipal year 2009/10 (Copy attached).

  12. ANY OTHER BUSINESS