Class 11 - Services to the Community
Definition: Services provided by the Council [or its contractors] to assist local residents in the community as set out under the headings listed in the table below but limited to the information included under each heading and excluding any information of a confidential or commercially sensitive nature or considered exempt under the Freedom of Information Act 2000.
Material in this category may be added from time to time. Superseded material will be replaced immediately.
| DESCRIPTION | OFFICER RESPONSIBLE | WHERE AVAILABLE | FEE PAYABLE |
| Abandoned vehicles | |||
| Air quality | |||
| Allotment sites in Spelthorne | |||
| Bonfires | |||
| Building Control - Building Regulations History search | Ken Saunders - Chief Building Control Surveyor (01784) 446371 | Hard copy | History search up to 1974 £30 per building (4 copies) Additional copies £5.60 per copy Pre 1974 £60 per building |
| Building control guidance and advice | Chief Building Control Surveyor (01784) 446371 | Website* or leaflet | Free |
| As above | Website* or leaflet | Free | |
| As above | Website* or leaflet | Free | |
| Building control application forms | As above | Website* | Free |
| Building regulations application charges (Word 704kb) | As above | Website* | Free |
| Current building regulations | As above | Website* or leaflet | Free |
| Car Parks in Spelthorne | |||
| Details of car parks and their location | Sandy Muirhead Head of Environment Services (01784) 446318 | Website* | Free |
| Plans of local car parks | As above | Hard copy on request | Free |
| Structural information (architects plans) | As above | Hard copy on request | Free |
| Spelthorne Transport Plan | As above | Website* | Free |
| Cemeteries - Information relating to the regulation and administration of burials within Council owned cemeteries. | |||
| Regulations relating to cemeteries and burial grounds | Risk Russell Cemeteries Manager (01784) 446379 | Hard copy | Free |
| Regulations relating to cemeteries and burial grounds leaflet. | As above | Hard copy | Free |
| Community Care - Information on the services provided by the Council with regard to community care for the elderly. | Information on the services by the Council with regard to community care for elderly people. | ||
| A-Z of Current Services for Retired People in Spelthorne | Liz Borthwick Assistant Chief Executive (01784) 446376 | Website* | Free |
| Day Centres | As above | Website* | Free |
| Guide to independent living for older people | As above | Website* | Free |
| Spelride - Guide to accessible transport for the elderly and disabled in Spelthorne. | As above | Website* | Free |
| Spelthorne Meals Service | As above | Website* | Free |
| SPAN - Spelthorne Personal Alarm Network | As above | Website* | Free |
| Community Safety - The current strategy adopted to tackle the issues of crime and disorder and statistical information relating to the issues identified. | |||
| Crime and Disorder Strategy (Word 565kb) | Tim Kita Head of Communications and Community Safety (01784) 446243 | Website* | Free |
| Crime prevention and home security initiative | As above | Website* | Free |
| Complaints procedure | |||
| Conservation areas | |||
| Contacts - list of useful contacts within the Council including names, telephone numbers and e-mail addresses. | John Foggo Head of Customer and Office Services (01784) 446388 | Website* | Free |
| Contaminated land | |||
| Council Tax | |||
| Disabled People - Information on services for disabled people | |||
| Disabled Facilities Grants | Lee O'Neil Head of Environmental Health and Building Control (01784) 446377 | Hard copy only. Website* from September 2003 | Free |
| Access for disabled people | Alan Dyer Principal Planning Officer (10784) 446345 | Website* | Free |
| Electoral Services | |||
| Environment - Information on issues concerning the local environment in Spelthorne | |||
| Abandoned and end of life vehicles | Direct Services Engineering Technician (01784) 446442 | Website* | Free |
| What is an abandoned vehicle? | As above | Website* | Free |
| Reporting an abandoned vehicle | As above | Website* | Free |
| Removal of abandoned vehicle | As above | Website* | Free |
| Reporting online | As above | Website* | Free |
| Allotment sites in Spelthorne | Bill Wright Contracts Officer (01784) 446357 | Website* | Free |
| Refuse and recycling | |||
| Environmental Health - Information on the current aims, policies and strategies relating to the provision of services as listed below. | |||
| Food Safety | |||
| Spelthorne Food Safety Service Plan (Word 191kb) | Lee O'Neil Head of Environmental Health (01784) 446377 | Website* | Free |
| Health and Safety at Work Service Plan (Word 268kb) | As above | Website* | Free |
| Food hygiene training | As above | Website* | Free |
| Self-help pack for small caterers | As above | Website* | Free |
| Self-help guidance pack for small caterers (Pdf 94kb) | As above | Website* | Free |
| Guidance notes on completing the flow diagram (Pdf 85kb) | As above | Website* | Free |
| Food safety hazards and controls/monitoring (Pdf 133kb) | As above | Website* | Free |
| Flow diagram and hazard control chart for use by small caterers - example 1 (Pdf 140kb) | As above | Website* | Free |
| Flow diagram and hazard control charge for use by small caterers - example 2 (Pdf 145kb) | As above | Website* | Free |
| Flow diagram and hazard control chart for use by small caterers - blank a3 chart (Pdf 7kb) | As above | Website* | Free |
| Flooding | |||
| Flooding - What to do if you experience flooding | Sandy Muirhead Head of Environment Services (01784) 446318 | Website* | Free |
| Public heatlh advice following a flood - before reoccupying your home | As above | Website* | Free |
| Flood plain map (supplied by Surrey County Council and Environment Agency) | As above | Hard copy | Free |
| Pest Control | |||
| Pest Control Service | Head of Environmental Health (01784) 446377 | Website* | Free |
| Pollution | |||
| Air Quality | Lee O'Neil Head of Environmental Health (01784) 446377 | Website* | Free |
| Air Quality Action Planning | As above | Website* | Free |
| Air Quality Questionnaire (Pdf 143kb) | As above | Website* | Free |
| Air Quality - 1st stage review (Word 308kb) | As above | Website* | Free |
| Air Quality - 2nd and 3rd stage review and assessment (Pdf 117kb)| | As above | Website* | Free |
| Air Quality - 4th stage review (Pdf 675kb) | |||
| Contaminated Land | As above | Website* | Free |
| Contaminated Land Inspection Strategy | As above | Website* | Free |
| Historical Land Use Enquiries | As above | Website* | Free |
| Electromagnetic Radiation | As above | Website* | Free |
| Light Pollution | As above | Website* | Free |
| Radon | As above | Website* | Free |
| Regulation of Motor Salvage Operators in Spelthorne | As above | Website* | Free |
| Water Pollution | As above | Website* | Free |
| Nuisance | |||
| Bonfires (Pdf 56kb) | As above | Website* | Free |
| Health promotion *See Health Promotion below | |||
| Flooding (See Environmental Health) | |||
| Food Safety (see Environmental Health) | |||
| Grants - Details of grants available directly to the public and local organisations from the Council, qualifying criteria and application process for voluntary groups, organisations and individuals. | |||
| Disabled Facilities Grant | Lee O'Neil Head of Environmental Health and Building Control (01784) 446377 | Website* | Free |
| Leisure Grants Regulations | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Grants Available from Spelthorne | |||
| Spelthorne Lottery | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Spelthorne Good Causes Fund | As above | Website* | Free |
| Revenue Grants for Voluntary Organisations | As above | Website* | Free |
| Leisure Development Grants | As above | Website* | Free |
| Health Promotion - Information relating to the current position and strategy to promote health issues throughout the Borough | |||
| Health Promotion Policy | Lee O'Neil Head of Environmental Health and Building Control (01784) 446377 | Website* | Free |
| Leaving Home to go to College | As above | Website* | Free |
| Communicable diseases policy | As above | Hard copy | Free |
| Health and Safety at Work (see Environmental Health) | |||
| Highways - Spelthorne Borough Council is not responsible for this service. Contact Surrey County Council (phone and email link to be provided) | |||
| Housing - Information about the policies and strategies of the Council as the facilitator and coordinator of social housing activities and policies in the Borough | |||
| Spelthorne Housing Strategy 2003-2007 | Housing Strategies Manager (01784) 446282 | Website* | Free |
| General Information on Housing Advice and Services | Head of Revenue and Housing Support (01784) 446306 | Website* | Free |
| Housing Advice in Spelthorne - Housing Advice Centre, Rentstart and Citizen's Advice Information | Deborah Ashman and Karen Sinclar Housing Needs Manager (01784) 446382 | Website* | Free |
| General Advice | As above | Website* | Free |
| Advice for Housing Association tenants | As above | Website* | Free |
| Private renting advice | As above | Website* | Free |
| Housing advice for single homeless people and older people | As above | Website* | Free |
| Home ownership | As above | Website* | Free |
| Benefits advice | As above | Website* | Free |
| Other miscellaneous housing advice | As above | Website* | Free |
| Information about Spelthorne Housing Register | Deborah Ashman and Karen Sinclair Housing Needs Manager (01784) 446382 | Website* | Free |
| Application Form (Pdf 146kb) | As above | Website* | Free |
| Leaflet 1 : Introduction | As above | Website* | Free |
| Leaflet 2 : About the Application Form | As above | Website* | Free |
| Leaflet 3 : Borough of Spelthorne Points Scheme | As above | Website* | Free |
| Leaflet 4 : A Guide to Housing Associations | As above | Website* | Free |
| Leaflet 5 : Nominations by the Council | As above | Website* | Free |
| Leaflet 6 : Housing Association Properties in Spelthorne | As above | Website* | Free |
| Leaflet 7 : Information for Housing Association Tenants | As above | Website* | Free |
| Allocations Review Group Annual Reports from 1998 to 2002 | As above | Website* | Free |
| Who got housed in 2003-2004 Year - A Guide for Applicants | As above | Website* | Free |
| Allocation Scheme | As above | Website* | Free |
| Housing Strategy for People with Special Needs | As above | Website* | Free |
| Spelthorne Accommodation Referral Panels (SARP) (Mental Health) Annual Reports 1995-2002 | As above | Website* | Free |
| Homelessness - What help is available, how to apply and eligibility | As above | Website* | Free |
| Housing Benefit (see Revenues and Benefits below) Website* | |||
| Housing Associations (see Class 10 - Partnership Arrangements and Links to External Organisations) | |||
| Land Charges (Word 61kb) - Information relating to the statutory register of land and property maintained by the Council under the Local Land Charges Act 1975. | |||
| Local Land Charges Register | Dave Phillips Head of Asset Management Services (01784) 446424 | Local Land Charges Section by appointment | According to fee scale and upon formal application |
| Local Land Charge Search Information | As above | Website* | Free |
| Buying land/property | As above | Website* | Free |
| Local Land Charges Section | As above | Website* | Free |
| Application for a local search | As above | Website* | Free |
| Personal searches | As above | Website* | Free |
| Drainage enquiries | As above | Website* | Free |
| Complaints and suggestions | As above | Website* | Free |
| Our aim | As above | Website* | Free |
| Leisure Services - The Council's strategy and guidance relating to the provision of leisure, sport and cultural activities within the Borough | |||
| Leisure and Culture Strategy | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Cultural | |||
| Youth Arts Workshops | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Heritage open days | As above | Website* | Free |
| Public Art | As above | Website* | Free |
| Spelthorne Museum | As above | Website* | Free |
| Halls for Hire | As above | Website* | Free |
| Hall bookings | As above | Website* | Free |
| Hall/Centre Hire Application Form | As above | Website* | Free |
| Hall Charges (Pdf 26kb) | As above | Website* | Free |
| Hall Booking Conditions | As above | Website* | Free |
| Libraries | As above | Website | Free |
| Sports and Leisure Activities | |||
| Leisure Centre | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Inclusive Fitness Initiative | As above | Website* | Free |
| Parks (See Parks, Recreation Grounds and Open Spaces) | |||
| Pitches - Charges for Sport | As above | Website* | Free |
| Resource Centre | As above | Website* | Free |
| Sports Club | As above | Website* | Free |
| Sports Coaching Courses | As above | Website* | Free |
| Youth Games | As above | Website* | Free |
| Funding and Grants | |||
| Arts and Heritage | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
| Fundraising Information | As above | Website* | Free |
| General Leisure | As above | Website* | Free |
| Leisure Grant Regulations | As above | Website* | Free |
| Sports | As above | Website* | Free |
| Licensing - Information relating to licensing and registration of taxis, entertainment, food and other miscellaneous licensing. Registers relating to licensing can be found in the class on Public Register. | |||
| Charitable Street Collections | John Foggo Head of Customer and Office Services (01784) 446388 | Website* | Free |
| Street Trading | |||
| Policy for Street Trading | Engineering Technician (01784) 446442 | Hard copy on request | Free |
| Public entertainment licence application procedure | Lee O'Neil Head of Environmental Health and Building Control | Website* | Free |
| Taxi licensing application procedure | As above | Website* | Free |
| Animal health licensing application procedure | As above | Website* | Free |
| Listed Buildings (See Planning) | |||
| Parks, Recreation Grounds and Open Spaces | |||
| Pest Control | |||
| Planning | Heather Morgan Head of Planning and Housing Strategy (01784) 446352 | Website | Fees and charges |
| Planning Policy, Design and Implementation - Current information on Council's planning policy, guidance, listed buildings and conservation matters. | |||
| Conservation Areas and Listed Buildings | |||
| Information on proposed conservation areas | Heather Morgan Head of Planning and Housing Strategy (01784) 446352 | Website* | Free |
| Listed Buildings in the Borough of Spelthorne | As above | Website* and hard copy | £10 plus £1.00 p&p |
| An Owner's Guide to Listed Buildings | As above | Website* and hard copy | Free |
| Listed Building Grants | As above | Website* and hard copy | Free |
| Listed Building Maintenance Leaflets | As above | Website* | Free |
| Current issues relating to Heathrow | |||
| Heathrow Terminal Five and Associated Planning Inquiries | As above | Website* | Free |
| Local Plan | |||
| Local Plan Documents | |||
| Spelthorne Borough Local Plan April 2001 | As above | Website* | £25.00 for hard copy and £3.50 p&p |
| Spelthorne Borough Local Plan May 1991 | As above | Hard copy only | £12.00 |
| Local Plan Inquiry Inspectors Report July 1998 | As above | Hard copy only | £15.00 |
| Current Projects | |||
| Publications | |||
| Supplementary Planning Guidance and Planning Briefs | As above | Website* | Free |
| Planning brief for the River Ash Walk (November 1987) | As above | Hard copy only | £2.00 plus 50p p&p. Free to local amenity groups. |
| Staines Moor Management Plan | As above | Hard copy only | £2.50 plus £2.00 p&p |
| Staines Moor - Technical Background Document (August 1989) | As above | Hard copy only | £10.00 plus £3.00 p&p |
| Staines Conservation Area - Preservation and Enhancement (March 1991) (Pdf 1.9mb) | As above | Website* | £2.50 plus £1.00 p&p |
| Laleham Conservation Area - Preservation and Enhancement (August 1991) (Pdf 1.7mb) | As above | Website* | £2.50 plus £1.00 p&p |
| Stanwell Conservation Area - Preservation and enhancement (January 1992) (Pdf 1.7kb) | As above | Website* | £2.50 plus£1.00 p&p |
| Lower Sunbury Conservation Area - Preservation and Enhancement (July 1994) (Pdf 3mb) | As above | Website* | £2.50 plus £1.00 p&p |
| Lower Halliford Conservation Area - Preservation and Enhancement (February 1994) (Pdf 3mb) | As above | Website* | £2.50 ply £1.00 p&p |
| Shepperton Conservation Area - Preservation and Enhancement (July 1994) (Pdf 2.2mb) | As above | Website* | £2.50 plus £1.00 p&p |
| Upper Halliford Conservation Area - Preservation and Enhancement (July 1994) (Pdf 1.2mb) | As above | Website* | £2.50 plus £1.00 p&p |
| Development Brief for - Land at Park Road, Stanwell (November 1995) | As above | Hard copy only | £2.00 plus 50p p&p |
| Planning Brief for Staines Cinema and Former Carvery Site, Clarence Street, Staines (April 1999) | As above | Hard copy only | £5.00 plus 50p p&p |
| Supplementary Planning Guidance – The Design of New Residential Development and Extensions (April 1999 revised) | As above | Hard copy | Free and £5.00 for the hard copy plus 50p p&p |
| The Former Astoria Cinema Site, Church Road, Ashford (January 2000) | As above | Hard copy only | £5.00 plus 50p p&p |
| Enhancement Strategy for Staines Riverside (March 2000) | As above | Hard copy only | £5.00 plus 50p p&p |
| Planning Brief for Town Hall, Market Square, Memorial Gardens, Riverside Car Park (March 2000) | As above | Hard copy only | £5.00 plus 50p p&p |
| Parking Standards (June 2001) | As above | Website* and hard copy | £2.50 plus 50p p&p |
| Planning Brief for the Former Windmill Trading Estate, Windmill Road, Sunbury (December 2001) | As above | Website* and hard copy | £2.50 plus 50p p&p |
| Planning Brief - Airtrack Corridor Consultation Draft (February 2002) | As above | Website* and hard copy | £15.00 plus £1.00 p&p |
| Guide to Available Commercial Premises (August 2002) (Word 339kb) | As above | Website* (download in pdf format) and hard copy | £5.00 plus 50p p&p |
| Manygate Lane Estate Conservation Area Preservation and Enhancement Plan (October 2002) (Word 3.5mb) | As above | Website* and hard copy | £5.00 plus 50p p&p |
| Monitoring and Surveys | As above | Website* | Free |
| Report on 1991 Census (July 1993) | As above | Hard copy only | £5.00 plus £1.00 p&p |
| Spelthorne Retail Study (September 2001) | As above | Hard copy only | £35.00 plus £3.50 p&p |
| Planning Monitoring Report 2001 (November 2001) | As above | Hard copy only | £15.00 plus £1.00 p&p |
| Development Control and General Advice | As above | Website* | Free |
| Access for Disabled People - Summary Leaflet | As above | Hard copy only | Free |
| Shopfronts and Associated Signs (Word 1.5mb) | As above | Website* and hard copy | Free |
| Planning Controls and their Enforcement | As above | Website* and hard copy | Free |
| Shopfronts and Associated Signs (Word 1.5mb) | As above | Website* and hard copy | Free |
| Planning Controls and their Enforcement | As above | Website* and hard copy | Free |
| Public Art in Spelthorne | As above | Hard copy only | Free |
| Standard Planning Conditions with Reasons | As above | Hard copy only | £5.00 |
| Spelthorne Design Awards | |||
| Latest News | As above | Website* | Free |
| Category Awards (Word 26kb) | As above | Website* | Free |
| Nomination Awards (Word 30kb) | As above | Website* | Free |
| Gallery of Award winners (Powerpoint 2.8mb) | As above | Website* | Free |
| Trees | |||
| Designing for trees on development sites (Word 280kb) | As above | Website* and hard copy | Free |
| Sponsor a tree | As above | Website* | Free |
| Tree Preservation - A Guide to Policy and Procedure | As above | Website* and hard copy | Free |
| Spelthorne Tree Wardens | As above | Website* | Free |
| Planning Permission - Information relating to the submission and determination of planning applications, development control and enforcement (excluding information not available on the public section of individual files) | |||
| Access for Disabled People - Guidance Notes | As above | Website* and hard copy | Free |
| Design Guidance for Residential Extensions | As above | Website* | Free |
| The Planning Application | As above | Website* and hard copy | Free |
| Permitted Development | As above | Website* and hard copy | Free |
| Use Class Order | As above | Website* and hard copy | Free |
| The Spelthorne Planning Handbook | As above | Hard copy only | Free |
| A Guide to Development Control in Spelthorne for Applicants and Agents | As above | Website* and hard copy | Free |
| Planning Charges | As above | Website* | Free |
| The Planning Application Guidance Notes | As above | Website* and hard copy | Free |
| Public Speaking at the Committee | As above | Website* and hard copy | Free |
| Application Forms | |||
| Planning Application System | As above | Website* | Free |
| Notes to complete application form (Word 75kb) | As above | Website* | Free |
| Complete list of application forms | As above | Website* | Free |
| Controls and their Enforcement | As above | Website* | Free |
| Major Projects - These documents will be available up to the decision stage | As above | Website* | Free |
| Publicity Schedule | |||
| Publicity Schedule | As above | Website* and hard copy | Free |
| Pollution (See Environmental Health) | |||
| Refuse and Recycling - Information relating to Refuse and Recycling Initiatives in Spelthorne | |||
| Current Information on Recycling | |||
| Ways to reuse your waste | Sylvie Sasaki Environmental Projects and Recycling Officer | Website* | Free |
| Ways to reduce your waste | As above | Website* | Free |
| How to recycle | As above | Website* | Free |
| Recycling Banks | As above | Website* | Free |
| Kerbside Recycling | As above | Website* | Free |
| Collection days for Kerbside Recycling | As above | Available on request | Free |
| What we have achieved so far (Pdf 475kb) | As above | Website* | Free |
| Real nappies | As above | Website* | Free |
| Advice on stopping junk mail | As above | Website* | Free |
| Useful contacts | As above | Website* | Free |
| Schools Recycling | As above | Website* | Free |
| Students | As above | Website* | Free |
| Teachers | As above | Website* | Free |
| Current information on refuse | |||
| Missed Collections | Steve Connor Head of Direct and Ancillary Services at the Council Depot (01784) 446412 | Website* | Free |
| Assisted Collections | As above | Website* | Free |
| Refuse Collection Rounds | As above | Website* | Free |
| Bulky Collections | As above | Website* | Free |
| Clinical Collections | As above | Website* | Free |
| Garden waste sacks | As above | Website* | Free |
| Charlton Lane Civic Amenity Site | As above | Website* | Free |
| Revenues and Benefits - Information relating to business rates, council tax and housing benefits | |||
| Making a Claim (Housing Benefit) | Head of Revenue and Housing Support (01784) 446206 | Website* | Free |
| Other benefit (list of all benefits) | As above | Website* | Free |
| Fraud Hotline | As above | Website* | Free |
| Payment of Council Invoices | As above | Website* | Free |
| Business Rates | |||
| Discounts and Exemptions and Reliefs | As above | Leaflet | Free |
| Methods of Payment | As above | Leaflet | Free |
| Change of Circumstances Procedure | As above | Leaflet | Free |
| Recovery Procedures following Service of Recovery Notices | As above | Leaflet | Free |
| Valuation and Banding and Appeals Information | As above | Leaflet | Free |
| Council Tax | |||
| Service Standards | As above | Leaflet and Website* | Free |
| Discounts (20kb) and Exemptions and Reliefs | As above | Leaflet and Website* | Free |
| Methods of Payment | As above | Leaflet and Website* | Free |
| Change of Circumstances Procedure | As above | Leaflet and Website* | Free |
| Recovery Procedure following Service of Recovery Notices | As above | Leaflet and Website* | Free |
| Valuation and Banding and Appeal Information | As above | Leaflet and Website* | Free |
| Customer Surveys - Results | As above | Borough Bulletin | Free |
| Organisation Structure | As above | Hard copy on request | Free |
| Appeals | As above | Website* | Free |
| Are you entitled to Council Tax Discount? | As above | Website* | Free |
| Are you exempt from paying Council Tax? | As above | Website* | Free |
| Your Council Tax Leaflet 2007/07 (Pdf 129kb) | As above | Website* | Free |
| Council Tax Charter | As above | Website* | Free |
| Direct Debit | As above | Website* | Free |
| Moving Home? | As above | Website* | Free |
| Payment of Council Tax | As above | Website* | Free |
| Recovery/Enforcement Information | As above | Website* | Free |
| Reduction for Disabilities | As above | Website* | Free |
| What you need to know if you receive a reminder | As above | Website* | Free |
| What you need to know if you receive a summons | As above | Website* | Free |
| Changes to Council Tax and Benefit from April 1998 | As above | Website* | Free |
| Online Council Tax Benefits | As above | Website* | Free |
| Housing Benefit | |||
| Housing Benefit Overpayment Policy | As above | Hard copy on request | Free |
| Discretionary Housing Payment Policy | As above | Hard copy on request | Free |
| Organisations Structure | As above | Hard copy on request | Free |
| Processing Claims Information | As above | Leaflet and Website* | Free |
| Complaints Procedure | As above | Leaflet and Website* | Free |
| Standards of Service | As above | Leaflet and Website* | Free |
| Methods of Payment | As above | Leaflet and Website* | Free |
| Prosecution Policy | As above | Hard copy on request | Free |
| Surveillance Policy | As above | Hard copy on request | Free |
| Payment of overpayments | As above | Leaflet and Website* | Free |
| Customer Survey Results | As above | Borough Bulletin | Free |
| Payment of Housing Benefit Overpayments | As above | Website* | Free |
| Housing Benefit Charter | As above | Website* | Free |
| Making a Claim (Housing Benefit) | As above | Website* | Free |
| Sport (See Leisure) | |||
| Transport | |||
| Spelride | Steve Connor Head of Direct and Ancillary Services at the Council Depot (01784) 446412 | Website* | Free |
| Spelthorne Transport Plan | Sandy Muirhead Head of Environment Services (01784) 446318 | Website* | Free |
| Car Parks | |||
| Vehicles | |||
| Abandoned Vehicles | |||
| Motor Salvage Operators in Spelthorne | |||
| Young People | |||
| Young Voters | Electoral Services Office (01784) 446232/238 | Website* | Free |
| Current Youth Council | Liz Borthwick Head of Community Services (01784) 446376 | Website* | Free |
See Leisure for further information about Culture, Leisure and Sports Services
* Hard copies can be obtained from the Council Offices upon request and are subject to a fee to cover photocopying (see Council's fees and charges).