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Performance management information
Class 5 – Performance Management Information

Definition: This class includes:

  • Information relating to how the Council is performing under the following Government Initiatives but limited to the current information set out in the table below:

                   Best Value,
                   Comprehensive Performance Assessment

  • Information explaining Chartermarks, Quality Accreditation and Beacon Council awards

  • Handling Complaints
    Whilst the Council has had no Ombudsmen reports to date the Council will publish these reports should they be received in the future.

Material in this category may be added from time to time.  Superseded material will be replaced immediately.

DESCRIPTION OFFICER RESPONSIBLE WHERE AVAILABLE FEE PAYABLE
Best Value
Corporate Plan Bob Coe
Assistant Chief Executive
(01784) 446257 		Website* Free
Performance Indicators Bob Coe
Assistant Chief Executive
(01784) 446257 		Website* Free
Corporate Targets Bob Coe
Assistant Chief Executive
(01784) 446257 		Website* Free
  • Planning and Development Control
 Nigel Lynn
Deputy Chief Executive
(01784) 446300 		Website* Free
  • Leisure Centres
 Liz Borthwick
Assistant Chief Executive
(01784) 446376 		Website* Free
  • Housing
 Liz Borthwick
Assistant Chief Executive
(01784) 446257 		Website* from April 2003 Free
Comprehensive Performance Assessment
Chartermarks, Quality Accreditation and Beacon Status
About Chartermark for Council Tax (Pdf 3kb) Head of Revenue and Housing Support Website* Free
About Investors in People
IIP Website 		Jan Hunt
Head of Human Resources
(01784) 446564 		Website* Free
About Lexcel for Legal Services (Word 23kb) (see item 4.2) Michael Graham
Head of Legal Services
(01784) 446227 		Website * Free
Handling Complaints
Procedure Michael Graham
Head of Corporate Governance
(01784) 446246 		Website* Free

* Hard copies can be obtained from the Council Offices upon request and are subject to a fee to cover photocopying (see Council’s fees and charges).
** Photocopying charges will be charged in accordance with the Council’s current fees and charges guide.