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Customer care charters

Customer Care Charters 2005 (whole document)   PDF (84kb)
    Word (259kb)

Corporate Customer Charter PDF (29.7kb) Word (104kb)
Building Control - our service commitment PDF (19kb) Word (81kb)
Car parks - our service commitment - our service commitment PDF (19kb) Word (82kb)
Council Tax - our service commitment PDF (27kb) Word (91kb)
Electoral Registration - our service commitment PDF (18kb) Word (78kb)
Environmental Health - our service commitment PDF (18kb) Word (80kb)
Cemetery bookings - our service commitment PDF (19kb) Word (81kb)
Housing Advice - our service commitment PDF (23kb) Word (82kb)
Housing Benefits - our service commitment PDF (19kb) Word (80kb)
Independent Living - our service commitment
  • Meals on Wheels
 PDF (18kb) Word (77kb)
Spelthorne Personal Alarm Network - our service commitment PDF (18kb) Word (78kb)
Land Charges - our service commitment PDF (19kb) Word (79kb)
Parks and Recreation Grounds - our service commitment PDF (18kb) Word (80kb)
Planning Policy and Development Control - our service commitment
  • Trees
 PDF (23kb) Word (26.5kb)
Waste and Recycling/Street cleaning - our service commitment PDF (21kb) Word (86kb)