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Customer care charters

Customer Care Charters (whole document) Pdf (84kb) Word (259kb)
Corporate Customer Charter Pdf (29.7kb) Word (104kb)
Building Control - our service commitment Pdf (19kb) Word (81kb)
Car parks - our service commitment - our service commitment Pdf (19kb) Word (82kb)
Council Tax - our service commitment Pdf (27kb) Word (91kb)
Electoral Registration - our service commitment Pdf (18kb) Word (78kb)
Environmental Health - our service commitment Pdf (18kb) Word (80kb)
Cemetery bookings - our service commitment Pdf (19kb) Word (81kb)
Housing Advice - our service commitment Pdf (23kb) Word (82kb)
Housing Benefits - our service commitment Pdf (19kb) Word (80kb)
Independent Living - our service commitment
  • Meals on Wheels
 Pdf (18kb) Word (77kb)
Spelthorne Personal Alarm Network - our service commitment Pdf (18kb) Word (78kb)
Land Charges - our service commitment Pdf (19kb) Word (79kb)
Parks and Recreation Grounds - our service commitment Pdf (18kb) Word (80kb)
Planning Policy and Development Control - our service commitment
  • Trees
 Pdf (23kb) Word (26.5kb)
Rubbish and Recycling/Street cleaning - our service commitment Pdf (21kb) Word (86kb)