Landlords FAQs

Who guarantees the rent?
How do you assess the market rent level?
How and when will my rent be paid?
What does the scheme cost me?
Is Spelthorne Rent Assure a property management service?
How does Spelthorne Rent Assure support the landlord and tenant?
How long does the rent guarantee last?
How long does the tenancy last and is a tenancy agreement provided?
Am I able to end the Spelthorne Rent Assure agreement early?
What happens if I need to sell my property?
What happens after the two year rent guarantee?
Who pays the utility bills?
What certification does my property require?


Who guarantees the rent?

Spelthorne Borough Council guarantees the rent.

How do you assess the market rent level?

The Council will assess the property and compare it with other similar local properties marketed for rental and agree a rent with you.

How and when will my rent be paid?

You will be paid monthly directly into your bank account by BACS within seven days of the contractual rent date.

What does the scheme cost me?

Spelthorne Rent Assure is a completely free service.

Is Spelthorne Rent Assure a property management service?

No we help you to find a tenant, collect and guarantee the rent for you and provide tenancy sustainment support. You are responsible for the day to day management of the property including inspection, maintenance and repair.

How does Spelthorne Rent Assure support the landlord and tenant?

Your tenancy agreement is direct with the tenant. However we provide tenancy sustainment advice to landlords and tenants, and we will seek to mediate where either landlord or tenant have concerns.  We will make periodic visits to the tenant in the property to provide tenancy sustainment support.

How long does the rent guarantee last?

The guarantee lasts for two years or until the end of the tenancy, whichever is earlier.

How long does the tenancy last and is a tenancy agreement provided?

You will be provided with a scheme Assured Shorthold Tenancy agreement which must be used for the Spelthorne Rent Assure scheme. This agreement has a fixed term of 12 months after which point it becomes a periodic tenancy. You will not need to sign any further tenancy agreement during the Spelthorne Rent Assure agreement as the terms of the tenancy do not change when it becomes a periodic tenancy.

Am I able to end the Spelthorne Rent Assure agreement early? 

We hope that the Spelthorne Rent Assure scheme will enable long term lets.  However, the tenancy for the property has a 12 month fixed term after which point both landlord and tenant can end the tenancy by appropriate service of notice. The Rent Guarantee ends when the tenancy ends or after two years (whichever is earlier.)

What happens if I need to sell my property?

Our rent guarantee agreement is with you as a landlord and it is not transferable to a new owner. If you intend to sell your property you must provide us with three months' notice so that we can help the tenants prepare for this.

What happens after the two year rent guarantee?

The Spelthorne Rent Assure rent guarantee agreement lasts for up to two years. The landlord and tenant then have the choice of:

  • letting the tenancy continue as a periodic tenancy
  • renewing the tenancy for a further fixed term
  • ending the tenancy

After the expiry of the rent guarantee agreement the tenant would pay rent directly to the landlord and the repair bond expires.

Who pays the utility bills?

The tenant is solely responsible for all utility bills.

What certification does my property require?

We require that you provide us with a copy of the following:

  • a valid Gas Safety Certificate
  • a valid Energy Performance Certificate
  • for any mortgaged property confirmation that the lender is aware that the property is being privately rented