Tenants FAQs

Who can apply?
How do I apply?
How do I find a property?
Who will my landlord be?
How much am I expected to pay?


Who can apply?

To be eligible for the scheme you must have a local connection, be homeless or threatened with homelessness, be receiving benefits or on a low income and have no other way of securing other accommodation.

We will check your housing history and financial circumstances with you and ensure you are aware of the responsibilities of being a tenant.

How do I apply?

If you think you meet all the criteria, apply to the Housing Options team for a homelessness assessment. Call 01784 446 383 or visit the Housing Options desk at Spelthorne Council.

How do I find a property?

Many scheme landlords have contacted Spelthorne Rent Assure directly and as soon as a suitable property is available, we will alert you.

However you may also contact other landlords directly to find a property. If you find a possible landlord and property please contact our Spelthorne Rent Assure Officer on 01784 448611 to give them the details and we will contact them further to see if the property is suitable for the scheme.

Who will my landlord be?

You will be renting directly from a private landlord. Spelthorne Rent Assure collects the rent and pays it on to your landlord. However, your tenancy is directly with the private landlord. (Spelthorne Council is not your landlord.)

How much am I expected to pay?

You are responsible for the whole contractual rent in your tenancy. You may get help with your rent from Housing Benefit, Universal Credit or Spelthorne Rent Assure discretionary assistance. We will help you to claim this assistance but it is your responsibility to make and follow up any claims. You are always responsible for the full rent. When you join the scheme we will assess your financial circumstances with you and give you a detailed summary of the help you could receive and what you will have to pay.