Pet shop licence

To run a business selling pet animals you need a licence from the local authority. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet.

Eligibility criteria

Applicants for a pet shop licence must not be disqualified from keeping a pet shop. A fee, determined by the Local Authority, will be payable on application

Regulation summary

A summary of the regulation relating to this licence

Application evaluation process

Local authorities must have regard to the following when considering an application for a pet shop licence:

  • that animals will be kept in suitable accommodation, for example in regards to temperature, size, lighting, ventilation and cleanliness
  • adequate food and drink will be provided to the animals and they will be visited at suitable intervals
  • that any mammalian animals will not be sold too young
  • that steps are taken to prevent disease spreading among the animals
  • that adequate fire and emergency provisions are in place

Conditions can be attached to a licence to ensure that the above are complied with.

Will tacit consent apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it. You can do this online if you applied through the UK Welcomes service or use the contact details below.

Apply online

Failed application redress

Please contact us in the first instance.

Any person who is refused a licence can appeal to the Magistrates court.

Licence holder redress

Please contact us in the first instance.

Any person who is refused a licence can appeal to the Magistrates court.

Consumer complaint

We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery).  If that has not worked, if you are located in the UK, Gov.uk offers advice. From outside the UK contact the UK European Consumer Centre (external website) eg about noise, pollution, etc. Also should one licence holder complain about another.

Trade Associations