Missed or assisted collections

Missed collections

For your wheelie bin to be collected you need to make sure:

  • it is kerbside by 6am
  • the lid is firmly closed (if your bin lid is open it will not be emptied)
  • you have the right collection day and/or bin (check My Spelthorne or the pdf icon rubbish, recycling and food waste calendar [444kb])
  • your recycling bin does not contain hard plastics eg lunch boxes or toys, plastic bags/film, food or garden waste

Check what can go in your bin, if you think your bin has been accidentally missed, contact us within one working day by completing the missed bin form or contact Customer Services. Either we will return to collect your bin or you will need to wait until your next scheduled collection date.

Assisted collections

Any resident who is unable to move their wheelie bin to the kerbside because they are either elderly or unwell can ask for an assisted collection. The wheelie bin will be collected from outside the front door instead of the kerbside.

Please complete our assisted collections form or contact Customer Services to be added to the list.