Speech Recognition Software for Credit and Debit Card Payments

The Council has recently introduced Speech Recognition software as a replacement for its existing 'Touchtone' software for card payments via an automated phone line. The major difference is that customers will be required to say information in response to a prompt rather than keying in information using a telephone keypad. The initial response from customers has been mainly positive but in order to assist you as much as possible we have prepared some 'Frequently Asked Questions'

If you have any comments or would like an answer to a query about the Speech Recognition software which has not been answered above, please contact Customer Services.