I liked the old touchtone software. Why have you changed it?

The Touchtone software was introduced in December 2004 and whilst it was reliable it is no longer 'state of the art' and in many cases has been replaced by Speech recognition software.

Its introduction enables the Council's Customer Services Team to transfer most card payment calls to the Automated Speech Recognition telephone line so that it can deal more efficiently with other calls. It also enables the Council to introduce an 'out of hours' call handling service where customers wishing to make a card payment outside of the Council's normal opening hours will be transferred to the automated payment line which uses the speech recognition software to take your payment.