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The Council Offices remain closed to the public. We are continuing to deliver services to the community. Contact us here

How to contact us

Customer Services

Telephone: 01784 451499

Email: customer.services@spelthorne.gov.uk

Contact us form

Main office

Spelthorne Borough Council
Knowle Green
Staines-upon-Thames
TW18 1XB

Opening hours

DayReceptionContact CentreHousing OptionsHousing BenefitsPlanning enquiries
Monday8.45am - 5pm8.30am - 5pm9am - 4pm9am - 4pm10am - 12pm 
Tuesday8.45am - 5pm8.30am - 5pm9am - 4pm9am - 4pm-
Wednesday8.45am - 5pm8.30am - 5pm1 - 4pm9am - 4pm2 - 4pm
Thursday8.45am - 5pm8.30am - 5pm9am - 4pm9am - 4pm-
Friday8.45am - 4.45pm8.30am - 4.45pm9am - 4pm9am - 4pm10am - 12pm
SaturdayClosedClosedClosedClosedClosed
SundayClosedClosedClosedClosedClosed


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Departmental contacts

DepartmentTelephoneEmail
Council Tax01784 451499ctax@spelthorne.gov.uk
Benefits01784 446374benefits@spelthorne.gov.uk
Planning Services01784 446282planningdm@spelthorne.gov.uk
Building Control01784 446359building.control@spelthorne.gov.uk
Housing01784 446383housing.needs@spelthorne.gov.uk
Parking01784 459355car.parks@spelthorne.gov.uk
Environmental Health (Commercial)01784 446291environmental.health.commercial@spelthorne.gov.uk
Environmental Health (Domestic)01784 446251environmental.health.domestic@spelthorne.gov.uk
Sustainability01784 448550environment@spelthorne.gov.uk

Other contact information

Facebook:www.facebook.com
Twitter:http://twitter.com/spelthornebc
LinkedIn:https://www.linkedin.com/company/5691831/admin/
Instagram:https://www.instagram.com/spelthorneboroughcouncil/
Out of hours:

In cases of genuine emergency our out of hours number is 01932 425060.
The out of hours telephone number for Surrey County Council is 0345 600 9009.

Payments:

Payments using credit and debit cards can be made via our out of hours automated telephone payment system.

Telephone 01784 444220 and follow the instructions. Please make sure you have your account or reference number when calling.

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