Website Terms and Conditions

Acceptance of Terms and Conditions

Using our website

The Spelthorne Borough Council website is maintained for your personal use and viewing. By accessing and using this site, you agree to be bound by these Terms and Conditions, effective from your first visit.

Content disclaimer

Spelthorne Borough Council makes every attempt to ensure the accuracy and reliability of the information contained in the documents on this site. However, this information should not be relied upon as a substitute for formal advice from the originating bodies or departments of Spelthorne Council.

Spelthorne Borough Council, its employees and agents are not responsible for any loss arising from the use of, or reliance on, this information.

External links

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site.

However, we do not permit our pages to be loaded into any style of frames on your site. The Spelthorne Borough Council pages must load into the user's entire window.

Throughout the site there are links to external sites which you may find helpful. The Council is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time, and we have no control over the availability of the linked pages.

Data Protection and use of personal data

The Borough of Spelthorne collects information about individuals in order to carry out statutory and administrative duties.

You may submit personal data to Spelthorne Borough Council, for example, by filling in an online form. We may check information provided by you, or information provided by a third party, with other information held by us. We may also get information about you from certain third parties, or give information to them, to check the accuracy of information, to detect or prevent crime, or to protect public funds in other ways, as permitted by law. These third parties include government departments and other local authorities.

Spelthorne Borough Council is the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you want to know more about what information we have about you, or the way we use your information, please contact the Data Protection Officer at Spelthorne Borough Council on 01784 446241, call at the offices in Knowle Green, Staines-upon-Thames  or contact us by e-mail at dataprotection@spelthorne.gov.uk.

Under the Data Protection Act 2018, you have these rights in regards to your personal data:

• Right to access – request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion of data (in certain cases)
• Right to restrict processing
• Right to object to processing
• Right to data portability (in certain cases)
• Right to complain to the ICO

To exercise your rights, contact us at: data.protection@spelthorne.gov.uk

You can also raise concerns with the Information Commissioner’s Office (ICO):
via post at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
or via their website at: www.ico.org.uk

Privacy Statement and Cookies

For full details on this sites privacy and cookies, please view our Cookies and Privacy Policy.

Online Payments

This website offers secure online payment services for selected council services. To use these services, your browser must support modern encryption standards (such as TLS 1.2 or higher).

All payment transactions are protected using 128-bit SSL encryption. Your personal and card details are securely processed by our trusted Payment Service Provider, Capita, and are not stored by Spelthorne Borough Council.

Capita stores payment information on secure servers behind firewalls, with access restricted to authorised personnel only. Capita is certified to the Payment Card Industry Data Security Standard (PCI DSS), which ensures strict handling and protection of cardholder data.

You can learn more about Capita’s commitment to payment security at:
https://www.capita.com/security-and-compliance

Photographs and images

All photographic images on this website are © Copyright Spelthorne Borough Council unless otherwise stated. We own the copyright to our logo, coat of arms and all other promotional logos.  Unauthorised use of these by other is prohibited.

Maps

Spelthorne Borough Council is licensed by the Ordnance Survey to use their maps on this website to publicise local public services.  These maps are protected by Crown Copyright and are not to be used for unauthorised purposes.

Social Media

Negative statements or comments about individual Council staff made on Facebook and/or other social networking sites, forums or message boards can be offensive, distressing, potentially libellous and may give rise to legal action being taken.  Any issues regarding Council staff should be dealt with by following our complaints procedure

Copyright

The material on this website, including design, text and graphics, is the copyright of Spelthorne Borough Council, all rights reserved

You are authorised to download and print material on this site for information purposes only.

Copying material from Spelthorne Borough Council's website is not permitted without prior approval from the relevant copyright owner.

Disability discrimination

Spelthorne Borough Council aims to make its website and the information provided on it accessible to everyone, including people with disabilities. Our site is compatible with screen readers, and we aim to follow WCAG 2.1 guidelines.

If you have any comments or suggestions on how we may improve the site to make it more accessible to you, then contact the Web Team, email communications.marketing@spelthorne.gov.uk

Every effort is taken to make information accessible on the website, but if you require information in a different format, please contact the Web Team.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Guidance on browsers

Spelthorne Borough Council aims to ensure this website is compatible with all modern browsers. However, if you are using an older or unsupported browser, you may experience display inconsistencies.

We recommend keeping your browser up to date. You can download the latest versions from:

• Google Chrome: https://www.google.com/chrome
• Firefox: https://www.mozilla.org/firefox/
• Microsoft Edge: https://www.microsoft.com/edge
• Safari: https://support.apple.com/safari (macOS only)

Freedom of Information

For information on Freedom of Information and our Publications scheme please visit the appropriate pages on this website

Equality, Diversity and Human Rights

For our Equality and Diversity policy please visit our Policy and Performance section of this website.

Under the Human Rights Act 1998 a British citizen can assert their rights under the European Convention on Human Rights through the national courts without having to take their case to the European Court of Human Rights.

Contacting Spelthorne Borough Council

Should you have any comments or questions relating to our Terms and Conditions please contact us.
Email: customer.services@spelthorne.gov.uk
Phone: 01784 451499
Address: Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB