Useful information after flooding

A number of organisations offer help and advice for those suffering hardship after flooding. The following are a few major ones.

ProblemInformation/Advice/Who to ask
Council TaxThree months' Council Tax discount for Borough residents whose properties suffered flooding from 11 February and 12 months Council Tax discount for those who have had to leave the property. Call or email Customer Services.
Business RatesThree months' discount for flooded business premises - call or email as above. For businesses who need help and advice whether directly or indirectly affected by flooding please visit our 'Flooding - Support available for business' page or call Customer Services.
Voluntary Action in SpelthorneCan help residents and community groups and connect them with a variety of helpful organisations - visit the Voluntary Action in Spelthorne website or email or call Customer Services.
Repair and renewal grantsThese are available for households and businesses. To apply please go to our .
Better Neighbourhood GrantsContact your Councillor for funding
Runnymede and Spelthorne CABHardship help for residents can be applied for through the Flood Fund or Local Assistance Scheme - or call 01932 827187. Further information can be found on the Surrey Flood Appeal website.

Specialist support - The National Flood Forum

The National Flood Forum is a charity that raises the awareness of flood risk, helps people and communities to protect themselves and supports those who have been through the experience of flooding.

01299 403055 or go to the the National Flood Forum website.

Damage to road surfaces

Surrey County Council need to know where there are urgent defects. You can call them on 0345 009 009 or report them on the Surrey County Council's website.

Rogue Traders

Don't be pressurised into agreeing to work proposed by someone who arrives, unannounced, on your doorstep. Check with Surrey Trading Standards if in doubt.

Surrey Flood Recovery Appeal

The Community Foundation for Surrey has launched a Surrey Flood Recovery Appeal to ease the immediate difficulties people are facing following the devastating floods and to support the recovery of local communities over the coming weeks and months.


The Community Foundation for Surrey is working with Runnymede and Spelthorne Citizens Advice Bureau (CAB) to support individuals in Runnymede and Spelthorne affected by the flooding. Spelthorne Council is supporting this scheme and has made additional funding available for Spelthorne residents.

Individuals in need of support can call the CAB helpline (tel: 01932 827187) for more information. Priority will be given to the most vulnerable and isolated, including older people, people with disabilities, people on low incomes and families with young children.

Community and Voluntary Groups

The Community Foundation for Surrey is also awarding grants to community and voluntary groups assisting in the flood recovery effort, and enabling the continuation of services to vulnerable people in affected areas. Information about how the funding is distributed is available at: or groups wishing to apply can call the Foundation on 01483 409230.

How to donate

People who would like to support the appeal can do so by visiting: or by sending a cheque made payable to 'Surrey Flood Recovery Appeal' to:

Community Foundation for Surrey
1 Bishop's Wharf
Walnut Tree Close
Surrey GU1 4RA

Alternatively, donations to Spelthorne Council's Flood Relief Fund can be made by telephoning Customer Services on 01784 451499, or in cash at the Council Offices, or by cheque payable to Spelthorne Borough Council Flood Relief.